Method and system for improved in-line management of an information technology network
First Claim
1. A method for administrating an information technology network, the information technology network including a plurality of computing elements, and the information technology network having at least two key performance indicators each associated with a parameter of the information technology system, the method comprising:
- providing data to a human operator regarding the information technology system via a computer workstation;
recording the key performance data in a current incident record; and
enabling the human operator to selectively record the data in the current incident record.
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Accused Products
Abstract
A system and a method for leveraging human knowledge held by system administrators to support improved or optimal management of an information technology network. The present invention monitors and records the states and values key management indicators related to actions taken by a human system administrator in improving a perceived sub-optimal state of the information technology network. The present invention predicts the effect of command in situations later occurring, and optionally suggests actions to a system administrator. The method of the present invention optionally enables embodiments of the present invention to automatically select one or more preferred system commands and execute the selected command or commands.
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Citations
20 Claims
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1. A method for administrating an information technology network, the information technology network including a plurality of computing elements, and the information technology network having at least two key performance indicators each associated with a parameter of the information technology system, the method comprising:
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providing data to a human operator regarding the information technology system via a computer workstation;
recording the key performance data in a current incident record; and
enabling the human operator to selectively record the data in the current incident record. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for administrating an information technology network, the information technology network including at least two information technology systems, and the information technology network having at least two key performance indicators each associated with a parameter of the information technology system, the method comprising:
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provide a plurality of incident records, each incident record containing information related to a separate incident, and each incident record containing values of the at least two key performance indicators and commands issued in response to the occurrence of the values of the two key performance indicators;
providing a software program, the software program for comparing current values of the at least two key performance indicators with the values of the at least two key performance indicators of each of the incident records and for selecting at least one similar incident record, wherein the values of the at least two key performance indicators of the similar incident record are substantially approximate to the current values of the at least two key performance indicators; and
automatically executing at least one command of the similar incident record. - View Dependent Claims (11, 12, 13, 14)
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15. A system for administrating an information technology network, the system coupled with the information technology system, and the information technology network including a plurality of computing elements, and the information technology network having at least two key performance indicators each associated with a parameter of the information technology system, the system comprising:
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means to provide data to a human operator regarding the information technology system via a computer workstation;
means to record the key performance data in a current incident software record; and
means to enable the human operator to selectively record the data in the current incident software record. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification