Access and synchronization with enterprise applications using remote hosted solution

• US 20060015619A1
• Filed: 12/30/2004
• Published: 01/19/2006
• Est. Priority Date: 06/30/2004
• Status: Active Grant

• Current Assignee: Oracle America, Inc. (Oracle Corporation)
• Original Assignee: Siebel Systems Inc. (Oracle Corporation)
• Inventors: Lu, Yong, Li, Jimin, Eichholzer, George, Li, Wenxin, Tse, Kwong Ming, Louie, David, Nguyen, Tien H., Huang, Ching K.
• Granted Patent: US 7,899,907 B2
• Time in Patent Office: Days
• US Class Current: 709/226
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/565 Conversion or adaptation of application format or content adding application control or application functional data H04L67/561
• CPC Class Codes: H04L 67/567 Integrating service provisioning from a plurality of service providers

Abstract

A hosting center that is remote from a plurality of customer environments is provided so that users can interact with data from the user'"'"'s selected customer environment. The data interaction includes bidirectional synchronization of data between that of the hosting center and that of the user'"'"'s selected customer environment.

Claims

1. A method for providing hosting services, the method comprising:

providing a hosting center for receiving web-based data at said hosting center; and

synchronizing said web-based data with application data in one or more selected customer environments of a plurality of customer environments that are remote from said hosting center.

2. The method of claim 1, wherein said plurality of customer environments comprise independent companies.

3. The method of claim 1, wherein said hosting center is a separate intranet from intranets corresponding to said one or more selected customer environments that are remote from said hosting center.

4. The method of claim 1, further comprising:

at said hosting center, converting said web-based data to a standards independent format; and

after converting said web-based data, then sending said converted web-based data to said one or more selected customer environments.

5. The method of claim 4, further comprising:

at said one or more selected customer environments, converting said web-based data from said standards independent format to a corresponding format for each of said one or more selected customer environments.

6. The method of claim 1, further comprising:

receiving at said hosting center from any one of said one or more selected customer environments updated data corresponding to said web-based data; and

synchronizing said updated data with said web-based data.

7. The method of claim 6, further comprising:

after synchronizing said updated data with said web-based data then echoing said synchronized updated data at said hosting center back to said any one of said one or more selected customer environments.

8. The method of claim 1, further comprising:

using a Internet browser for accessing said hosting center.

9. The method of claim 1, further comprising:

using a secure connection for communication between said hosting center and said one or more selected customer environments.

10. The method of claim 1, further comprising:

using encryption algorithms to encrypt communications between said hosting center and said one or more selected customer environments.

11. The method of claim 1, further comprising:

using digital certificates for authentication of users who send communications between said hosting center and said one or more selected customer environments.

12. The method of claim 1, further comprising:

using a data transport system that includes a persistent queue for queuing said web-based data for sending to said one or more selected customer environments and for receiving data from said one or more selected customer environments.

13. The method of claim 1, further comprising:

using an error log for logging errors that occur on said hosting center;

sending an email message regarding said errors to an administrator of said hosting center.

14. The method of claim 1, further comprising:

using an error log for logging errors that occur on any of said one or more selected customer environments;

sending an email message regarding said errors to an administrator of said any of said one or more selected customer environments.

15. One or more propagated data signals collectively conveying data that causes a computing system to perform a method for providing hosting services, the method comprising:

providing a hosting center for receiving web-based data at said hosting center; and

synchronizing said web-based data with application data in one or more selected customer environments of a plurality of customer environments that are remote from said hosting center.

16. The propagated data signals of claim 15, further causing:

at said hosting center, converting said web-based data to a standards independent format; and

after converting said web-based data, then sending said converted web-based data to said one or more selected customer environments.

17. The propagated data signals of claim 16, further causing:

at said one or more selected customer environments, converting said web-based data from said standards independent format to a corresponding format for each of said one or more selected customer environments.

18. The propagated data signals of claim 15, further causing:

receiving at said hosting center from any one of said one or more selected customer environments updated data corresponding to said web-based data; and

synchronizing said updated data with said web-based data.

19. The propagated data signals of claim 18, further causing:

after synchronizing said updated data with said web-based data then echoing said synchronized updated data at said hosting center back to said any one of said one or more selected customer environments.

20. A computer-readable medium carrying one or more sequences of instructions for providing hosting services in a computer system, wherein execution of the one or more sequences of instructions by one or more processors causes the one or more processors to perform:

providing a hosting center for receiving web-based data at said hosting center; and

synchronizing said web-based data with application data in one or more selected customer environments of a plurality of customer environments that are remote from said hosting center.

21. The computer-readable medium of claim 20, further comprising:

at said hosting center, converting said web-based data to a standards independent format; and

after converting said web-based data, then sending said converted web-based data to said one or more selected customer environments.

22. The computer-readable medium of claim 21, further comprising:

at said one or more selected customer environments, converting said web-based data from said standards independent format to a corresponding format for each of said one or more selected customer environments.

23. The computer-readable medium of claim 20, further comprising:

receiving at said hosting center from any one of said one or more selected customer environments updated data corresponding to said web-based data; and

synchronizing said updated data with said web-based data.

24. The computer-readable medium of claim 23, further comprising:

after synchronizing said updated data with said web-based data then echoing said synchronized updated data at said hosting center back to said any one of said one or more selected customer environments.

25. A system for providing a hosted solution, the system comprising:

a hosting center;

a hosting application server in said hosting center;

a first connectivity server in said hosting center and that interacts with said hosting application server;

in a customer environment remote from said hosting center, a second connectivity server that interacts with said first connectivity server; and

one or more customer application servers in said customer environment that interacts with said second connectivity server.

26. The system of claim 25, further comprising:

a data transport system that includes a persistent queue for queuing web-based data received at said web hosting center and for sending said web-based data to said second connectivity server and for receiving data from said second connectivity server.

27. The system of claim 25, further comprising:

a first integration server in said hosting center and a second integration server in said remote customer environment.

28. The system of claim 25, wherein said hosting center is in a first intranet and said remote customer environment is in a second intranet, wherein said first intranet is separate and distinct from said second intranet.

29. The system of claim 25, wherein said first connectivity server and said second connectivity server are adapted for supporting secure communication protocols for communications between said first connectivity server and said second connectivity server.

30. The system of claim 25, further comprising wherein said first connectivity server and said second connectivity server are adapted to include encryption algorithms to encrypt communications between said first connectivity server and said second connectivity server.

31. The system of claim 25, further comprising wherein said first connectivity server and said second connectivity server are adapted to support use of digital certificates for authentication of users who send communications between said first connectivity server and said second connectivity server.