Methods and apparatus for accomplishing call-state synchronization and event notification between multiple private branch exchanges involved in a multiparty call

• US 20060018453A1
• Filed: 07/23/2004
• Published: 01/26/2006
• Est. Priority Date: 07/23/2004
• Status: Active Grant

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Inventors: Zhakov, Vyacheslav, Sayko, Vyacheslav, Nikeyenkov, Leonid
• Granted Patent: US 7,133,518 B2
• Time in Patent Office: Days
• US Class Current: 379/219
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42034 Calling party identification service
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15

Abstract

A system for synchronizing party information and call-state information between two or more telephone switches involved in establishing a multiparty communication session has at least one server application for serving information and receiving information and a translation service for translating received information between formats of telephony and those of digital messaging. The system uses a digital network to propagate the information between switches in a dynamic message format.

Claims

1. A system for synchronizing party information and call-state information between two or more telephone switches involved in establishing a multiparty communication session comprising:

at least one server application for serving information and receiving information; and

a translation service for translating received information between formats of telephony and those of digital messaging.

2. The system of claim 1 wherein synchronization between switches occurs over a data packet network.

3. The system of claim 2 wherein the data packet network is the Internet network and session initiation protocol is used to propagate the information between switches.

4. The system of claim 1 wherein the party information includes party name and communication access number.

5. The system of claim 4 wherein the communication access number is a telephone number.

6. The system of claim 1 wherein the translation service translates between session initiation protocol format and computer integrated telephony format.

7. The system of claim 1 wherein call-state information includes party addition, party transfer, hold, and call waiting.

8. The system of claim 1 wherein the translation service translates between session initiation protocol format and transaction server format.

9. The system of claim 1 wherein the communication session is a multiparty telephone call.

10. The system of claim 1 further comprising a notification mechanism for notifying parties of identification information and call-state of other parties to the multiparty communication.

11. The system of claim 10 wherein the notification mechanism is a session initiation protocol server.

12. The system of claim 10 wherein the notification mechanism is an instant message server.

13. The system of claim 10 wherein the notification mechanism is an email server.

14. A method for synchronizing call-state information between two or more telephone switches involved in a multiparty communication session over a communications network including steps of:

(a) connecting each involved switch to a digital network;

(b) establishing a call connection using the two or more switches between a first party and a second party;

(c) establishing minimally one additional party by second call connection to define a multiparty session;

(d) from the digital network side of each switch, monitoring the party information and call-state events of each party connected to each switch involved in the communications session;

(e) causing propagation over the digital network from certain ones of the switches to other switches involved in the session, party-identity and call-state information as the information becomes available to the certain ones of the switches; and

(f) causing notification to be sent to certain parties connected to the switches receiving the party identification and call-state information, the notifications containing the party identifiers and current call-states of the other parties.

15. The method of claim 14 wherein in step (a) the digital network is the Internet network.

16. The method of claim 14 wherein in step (a) the switches are private branch exchange switches and the communications network is a public switched telephone network.

17. The method of claim 14 wherein in step (a) connecting involves physical network connection and software for communication between switches.

18. The method of claim 14 wherein in step (b) the call connection established is a telephone call.

19. The method of claim 14 wherein in step (d) the party identification and call state events for a session are monitored through a computer integrated telephony link by a transaction server software.

20. The method of claim 14 wherein in step (e), the method of propagation is a messaging network supported over the digital network.

21. The method of claim 20 wherein in step (e) the messaging protocol is session initiation protocol.

22. The method of claim 20 wherein in step (e) the messaging protocol is instant message protocol.

23. The method of claim 14 wherein in step (t) the method of notification is interactive voice response notification.

24. The method of claim 14 wherein in step (f) the method of notification is computerized display text messaging.

25. A server application for serving and receiving party identification and call-states of parties from a telephone switch participating in a multiparty communications session comprising:

a portion for receiving real time data from a telephone switch;

a portion for translating the data into a messaging format; and

a portion for generating and sending a formatted message containing the data to certain other like applications associated with certain other switches.