VEHICLE SALES AND SERVICE DATA INTEGRATION SYSTEM AND METHOD
First Claim
1. A computer-implemented method for integrating data output from a relationship between a customer and a service or product provider, the method comprising:
- receiving one or more customer vehicle attributes from two or more computer systems selected from the group consisting of;
a service appointment system, a dealer management system, a marketing offer system, an accessory system, a vehicle inspection system, a follow-up system, and a concern resolution system;
storing the one or more customer vehicle attributes into a data warehouse; and
transmitting the one or more customer vehicle attributes stored in the data warehouse based upon an electronic request, wherein the one or more customer vehicle attributes are integrated across the two or more computer systems to facilitate management of a relationship between a customer and a service or product provider.
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Accused Products
Abstract
A computer-implemented method for integrating data output from a relationship between a customer and a service or product provider. The method includes receiving one or more customer vehicle attributes from two or more computer systems selected from the group consisting of: a service appointment system, a dealer management system, a marketing offer system, an accessory system, a vehicle inspection system, a follow-up system, and a concern resolution system; storing the one or more customer vehicle attributes into a data warehouse; and transmitting the one or more customer vehicle attributes stored in the data warehouse based upon an electronic request. Advantageously, the one or more customer vehicle attributes are integrated across the two or more computer systems to facilitate management of an after vehicle sales delivery relationship between a customer and a service or product provider.
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Citations
29 Claims
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1. A computer-implemented method for integrating data output from a relationship between a customer and a service or product provider, the method comprising:
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receiving one or more customer vehicle attributes from two or more computer systems selected from the group consisting of;
a service appointment system, a dealer management system, a marketing offer system, an accessory system, a vehicle inspection system, a follow-up system, and a concern resolution system;
storing the one or more customer vehicle attributes into a data warehouse; and
transmitting the one or more customer vehicle attributes stored in the data warehouse based upon an electronic request, wherein the one or more customer vehicle attributes are integrated across the two or more computer systems to facilitate management of a relationship between a customer and a service or product provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
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26. A computer-implemented system for integrating data output from a relationship between a customer and a service or product provider, the system comprising:
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two or more computer systems selected from the group consisting of;
a service appointment system, a dealer management system, a marketing offer system, an accessory system, a vehicle inspection system, a follow-up system, and a concern resolution system, wherein the two or more computer systems are capable of storing and transmitting one or more customer vehicle attributes;
a data warehouse coupled to the two or more computer systems for storing the one or more customer vehicle attributes; and
a retrieval module coupled to the data warehouse for retrieving the one or more customer vehicle attributes stored in the data warehouse based upon an electronic request, wherein the one or more customer vehicle attributes are integrated across the two or more computer systems to facilitate management of a relationship between a customer and a service or product provider. - View Dependent Claims (27)
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28. A computer-implemented apparatus for integrating data output from a relationship between a customer and a service or product provider, the apparatus comprising:
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means for receiving one or more customer vehicle attributes from two or more computer systems selected from the group consisting of;
a service appointment system, a dealer management system, a marketing offer system, an accessory system, a vehicle inspection system, a follow-up system, and a concern resolution system;
means for storing the one or more customer vehicle attributes into a data warehouse; and
means for transmitting the one or more customer vehicle attributes stored in the data warehouse based upon an electronic request, wherein the one or more customer vehicle attributes are integrated across the two or more computer systems to facilitate management of a relationship between a customer and a service or product provider. - View Dependent Claims (29)
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Specification