Information management and synchronous communications system
First Claim
1. An information management and synchronous communications system for use with computing devices and the internet comprising:
- a. a central database containing hospitality applications and data, b. at least one computing device, c. at least one Web server on which hospitality applications and data are stored, d. at least one Web page on which hospitality applications and data are stored, e. an application program interface, and f. a communications control module, wherein a user provides via at least one of the at least one Web page information regarding one or more desired reservations for one or more entities;
wherein at least one of the at least one computing device performs one or more automated telephone calls employing voice synthesis with one or more individuals affiliated with the entities, wherein some or all of the information regarding one or more desired reservations is automatically converted and conveyed via the one or more automated telephone calls, wherein information regarding acceptability of at least one of the reservations is received and automatically converted via the one or more automated telephone calls;
wherein applications and data are synchronized between the central data base, at least one computing device, at least one Web server and at least one Web page;
wherein the application program interface enables integration of outside applications with the hospitality applications, wherein the communications control module is an interface between the hospitality applications and any other communications protocol, and wherein the synchronized data includes some or all of the information regarding acceptability.
2 Assignments
0 Petitions
Accused Products
Abstract
An information management and synchronous communications system and method facilitates database equilibrium and synchronization with wired, wireless and Web-based systems, user-friendly and efficient generation of computerized menus and reservations with handwritten/voice modifications for restaurants and other applications that utilize equipment with nonstandard graphical formats, display sizes and/or applications for use in remote data entry, information management and communication with host computer, digital input device or remote pager via standard hardwired connection, the internet, a wireless link, printer or the like. Various operations employing automated telephone calls and/or messaging may, for instance, be performed. For example, desired reservation and/or appointment information may be automatically converted and conveyed to one or more entities via automated telephone call and/or messaging. As another example, information regarding reservation acceptability may be received and automatically converted via automated telephone call and/or messaging. Telephones may, for instance, be the only equipment required by the entities.
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Citations
76 Claims
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1. An information management and synchronous communications system for use with computing devices and the internet comprising:
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a. a central database containing hospitality applications and data, b. at least one computing device, c. at least one Web server on which hospitality applications and data are stored, d. at least one Web page on which hospitality applications and data are stored, e. an application program interface, and f. a communications control module, wherein a user provides via at least one of the at least one Web page information regarding one or more desired reservations for one or more entities;
wherein at least one of the at least one computing device performs one or more automated telephone calls employing voice synthesis with one or more individuals affiliated with the entities, wherein some or all of the information regarding one or more desired reservations is automatically converted and conveyed via the one or more automated telephone calls, wherein information regarding acceptability of at least one of the reservations is received and automatically converted via the one or more automated telephone calls;
wherein applications and data are synchronized between the central data base, at least one computing device, at least one Web server and at least one Web page;
wherein the application program interface enables integration of outside applications with the hospitality applications, wherein the communications control module is an interface between the hospitality applications and any other communications protocol, and wherein the synchronized data includes some or all of the information regarding acceptability. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. An information management and synchronous communications system for use with computing devices and the internet comprising:
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a. a central database containing appointment applications and data, b. at least one computing device, c. at least one Web server on which appointment applications and data are stored, d. at least one Web page on which appointment applications and data are stored, e. an application program interface, and f. a communications control module, wherein a user provides via at least one of the at least one Web page information regarding one or more desired appointments with one or more entities;
wherein at least one of the at least one computing device performs one or more automated telephone calls employing voice synthesis with one or more individuals affiliated with the entities, wherein some or all of the information regarding one or more desired appointments is automatically converted and conveyed via the one or more automated telephone calls, wherein information regarding acceptability of at least one of the appointments is received and automatically converted via the one or more automated telephone calls;
wherein applications and data are synchronized between the central data base, at least one computing device, at least one Web server and at least one Web page;
wherein the application program interface enables integration of outside applications with the appointment applications, and wherein the communications control module is an interface between the appointment applications and any other communications protocol, and wherein the synchronized data includes some or all of the information regarding acceptability. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. An information management and synchronous communications system for use with computing devices and the internet comprising:
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a. a central database containing hospitality applications and data, b. at least one computing device, c. an application program interface, and d. a communications control module, wherein a user provides to at least one of the at least one computing device information regarding one or more desired reservations for one or more entities;
wherein at least one of the at least one computing device performs one or more automated telephone calls employing voice synthesis with one or more individuals affiliated with the entities, wherein some or all of the information regarding one or more desired reservations is automatically converted and conveyed via the one or more automated telephone calls, wherein information regarding acceptability of at least one of the reservations is received and automatically converted via the one or more automated telephone calls;
wherein applications and data are synchronized between the central data base and at least one computing device;
wherein the application program interface enables integration of outside applications with the hospitality applications, wherein the communications control module is an interface between the hospitality applications and any other communications protocol, and wherein the synchronized data includes some or all of the information regarding acceptability. - View Dependent Claims (32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45)
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46. An information management and synchronous communications system for use with computing devices and the internet comprising:
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a. a central database containing hospitality applications and data, b. at least one computing device, c. at least one Web server on which hospitality applications and data are stored, d. at least one Web page on which hospitality applications and data are stored, e. an application program interface, and f. a communications control module, wherein a user provides via at least one of the at least one Web page information regarding one or more desired reservations for one or more entities;
wherein at least one of the at least one computing device performs automated wireless messaging with one or more individuals affiliated with the entities, wherein some or all of the information regarding one or more desired reservations is automatically converted and conveyed via the automated wireless messaging, wherein information regarding acceptability of at least one of the reservations is received and automatically converted via the automated wireless messaging;
wherein applications and data are synchronized between the central data base, at least one computing device, at least one Web server and at least one Web page;
wherein the application program interface enables integration of outside applications with the hospitality applications, wherein the communications control module is an interface between the hospitality applications and any other communications protocol, and wherein the synchronized data includes some or all of the information regarding acceptability. - View Dependent Claims (47, 48, 49, 50, 51, 52, 53, 54, 55)
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56. An information management and synchronous communications system for use with computing devices and the internet comprising:
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a. a central database containing appointment applications and data, b. at least one computing device, c. at least one Web server on which appointment applications and data are stored, d. at least one Web page on which appointment applications and data are stored, e. an application program interface, and f. a communications control module, wherein a user provides via at least one of the at least one Web page information regarding one or more desired appointments with one or more entities;
wherein at least one of the at least one computing device performs automated wireless messaging with one or more individuals affiliated with the entities, wherein some or all of the information regarding one or more desired appointments is automatically converted and conveyed via the automated wireless messaging, wherein information regarding acceptability of at least one of the appointments is received and automatically converted via the automated wireless messaging;
wherein applications and data are synchronized between the central data base, at least one computing device, at least one Web server and at least one Web page;
wherein the application program interface enables integration of outside applications with the appointment applications, and wherein the communications control module is an interface between the appointment applications and any other communications protocol, and wherein the synchronized data includes some or all of the information regarding acceptability. - View Dependent Claims (57, 58, 59, 60, 61, 62, 63, 64, 65, 66)
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67. An information management and synchronous communications system for use with computing devices and the internet comprising:
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a. a central database containing hospitality applications and data, b. at least one computing device, c. an application program interface, and d. a communications control module, wherein a user provides to at least one of the at least one computing device information regarding one or more desired reservations for one or more entities;
wherein at least one of the at least one computing device performs automated wireless messaging with one or more individuals affiliated with the entities, wherein some or all of the information regarding one or more desired reservations is automatically converted and conveyed via the automated wireless messaging, wherein information regarding acceptability of at least one of the reservations is received and automatically converted via the automated wireless messaging;
wherein applications and data are synchronized between the central data base and at least one computing device;
wherein the application program interface enables integration of outside applications with the hospitality applications, wherein the communications control module is an interface between the hospitality applications and any other communications protocol, and wherein the synchronized data includes some or all of the information regarding acceptability. - View Dependent Claims (68, 69, 70, 71, 72, 73, 74, 75, 76)
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Specification