Method and apparatus for managing multi-entity customer relations
First Claim
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1. A method for managing customer relations amongst a plurality of entities comprises:
- managing a first customer relations program according to a customer identifier and a first entity identifier; and
managing a second customer relations program according to the customer identifier and a second entity identifier.
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Abstract
Disclosed are a method and apparatus for managing customer relations programs amongst a plurality of entities. A first customer relations program is managed according to a customer identifier and a first entity identifier. A second customer relations program is managed according to the customer identifier and a second entity identifier.
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Citations
41 Claims
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1. A method for managing customer relations amongst a plurality of entities comprises:
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managing a first customer relations program according to a customer identifier and a first entity identifier; and
managing a second customer relations program according to the customer identifier and a second entity identifier. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for managing customer relations amongst a plurality of entities comprising:
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processor capable of executing an instruction sequence;
transaction interface capable of communicating with a transaction network;
memory; and
one or more instruction sequences stored in the memory including;
customer relations management module that, when executed by the processor, minimally causes the processor to;
manage a first customer relations program according to a customer identifier and a first entity identifier; and
manage a second customer relations program according to the customer identifier and a second entity identifier. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A method for conducting a customer relations transaction comprising:
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receiving a list of known customer identifiers from a multi-entity customer list;
receiving a transaction customer identifier; and
applying a customer relations program according to the transaction customer identifier when the transaction customer identifier is found in the list of known customer identifiers. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29)
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30. A multi-entity aware customer transaction terminal comprising:
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processor capable of executing an instruction sequence;
network interface capable of communicating with a wide area network;
transaction interface capable of communicating with a transaction network;
transaction customer identification unit;
display capable of presenting a customer incentive instruction;
memory capable of storing one or more instruction sequences; and
one or more instructions stored in the memory including;
customer list reception module that, when executed by the processor, minimally causes the processor to receive a list of known customer identifiers from a multi-entity customer list and store the list of known customers in the memory;
customer identification module that, when executed by the processor, minimally causes the processor to receive a transaction customer identifier by way of the transaction customer identification unit; and
incentive award module that, when executed by the processor, minimally causes the processor to direct to the display an incentive according to information included in the known customer list when the received transaction customer identifier is found in the known customer list. - View Dependent Claims (31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41)
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Specification