Enhanced interface for emergency communications

• US 20060023848A1
• Filed: 07/30/2004
• Published: 02/02/2006
• Est. Priority Date: 07/30/2004
• Status: Abandoned Application

• Current Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Original Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Inventors: Mohler, David, Mohler, Bridget
• Application Number:
  US10/903,579
• Publication Number:
  US 20060023848A1
• Time in Patent Office: Days
• US Class Current: 379/41
• CPC Class Codes: H04M 1/72424 with manual activation of emergency-service functions
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems

Abstract

An enhanced user interface of a communications terminal, for effecting emergency communications. If the communications channel from the terminal is busy when the emergency communication is attempted, the interface frees up the channel and then effects the emergency communication. In response to detecting answer of the emergency communication or detecting a command from a user, the interface retrieves emergency-related information from a memory associated with the terminal and either displays it to the user or sends it to the emergency-response center via the call. The displayed information is a list of commands and corresponding emergency descriptions, such as icons of the corresponding emergencies. In response to the user'"'"'s selection of one of the commands, the interface sends the selected command or the corresponding description to the emergency-response center.

Claims

1. A method comprising:

effecting a communication to an emergency-response center from a user terminal;

retrieving emergency-related information from a memory associated with the user terminal; and

presenting the retrieved information to a user of the terminal or transmitting the retrieved information via the communication to the emergency-response center.

2. The method of claim 1 wherein:

the communication is a telephone call.

3. The method of claim 1 wherein:

the communication is a data communication.

4. The method of claim 1 wherein:

transmitting comprises

detecting that the communication has been answered at the center or detecting a command from the user of the terminal; and

in response to the detecting, transmitting the retrieved information.

5. The method of claim 1 wherein:

presenting comprises

displaying the retrieved information to the user on a display of the user terminal.

6. The method of claim 1 wherein:

retrieving comprises

retrieving a list of commands and corresponding emergency-related information;

presenting comprises

presenting the list to the user; and

transmitting comprises

in response to the user selecting one of the presented commands, transmitting the selected command or the corresponding emergency-related information via the communication to the emergency-response center.

7. The method of claim 6 wherein:

the list of commands and corresponding emergency-related information comprises

a list of the commands and descriptions of corresponding emergencies.

8. The method of claim 7 wherein:

the descriptions of corresponding emergencies comprise

icons representing the corresponding emergencies

13. A computer-readable medium containing instructions which, when executed in a computer, cause the computer to perform the method of one of claims 1-12.

14. The medium of claim 13 for a computer that comprises the user terminal.

15. An apparatus that performs the method of one of claims 1-12.

16. The apparatus of claim 15 comprising the user terminal.

9. A method comprising:

detecting an attempted emergency communication at a user terminal;

in response to the detecting, automatically determining if a communication channel that is to be used for the communication is busy;

in response to determining that the channel is busy, automatically freeing up the channel; and

in response to determining that the channel is not busy or to freeing up of the channel, automatically effecting the communication via the channel.

10. The method of claim 9 wherein:

the channel is a telephone line, and

the communication is an emergency telephone call.

11. The method of claim 10 wherein:

freeing up the channel comprises

terminating any call existing on the telephone line; and

effecting the communication comprises

in response to receiving a dial tone, effecting the emergency telephone call on the telephone line.

12. A method comprising:

detecting an attempted emergency call at a user terminal;

in response to the detecting, determining if a communication channel used by the terminal is busy;

in response to determining that the channel is busy, freeing up the channel;

in response to determining that the channel is not busy or to freeing up of the channel, effecting the emergency call to an emergency-response center via the channel;

retrieving emergency-related information from a memory associated with the terminal; and

presenting the retrieved information to a user of the terminal or transmitting the retrieved information via the call to the emergency-response center;

wherein

presenting comprises

presenting a list of commands and descriptions of corresponding emergencies to the user, and

in response to the user selecting one of the commands, transmitting the selected command or the corresponding description to the emergency-response center.