Universal agent log-in using a sip registrar
First Claim
1. A method of registering an agent of an automatic contact distribution system for receiving calls, such method comprising the steps of:
- providing a file containing a file identifier and a plurality of contact addresses within a registration server where each contact address identifies a communication port through which the agent may be contacted under a respective communication protocol;
the presence server receiving a SIP REGISTRATION message from the agent where the SIP REGISTRATION message contains the identifier of the file, but not the file itself; and
the registration server simultaneously registering the agent with the plurality of contact addresses under each of the respective communication protocols in response to the SIP REGISTRATION message.
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0 Petitions
Accused Products
Abstract
A method and apparatus are provided for registering an agent of an automatic contact distribution system for receiving calls. The method includes the steps of providing a file containing a file identifier and a plurality of contact addresses within a registration server where each contact address identifies a communication port through which the agent may be contacted under a respective communication protocol, the presence server receiving a SIP REGISTRATION message from the agent where the SIP REGISTRATION message contains the identifier of the file, but not the file itself and the registration server simultaneously registering the agent with the plurality of contact addresses under each of the respective communication protocols in response to the SIP REGISTRATION message.
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Citations
42 Claims
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1. A method of registering an agent of an automatic contact distribution system for receiving calls, such method comprising the steps of:
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providing a file containing a file identifier and a plurality of contact addresses within a registration server where each contact address identifies a communication port through which the agent may be contacted under a respective communication protocol;
the presence server receiving a SIP REGISTRATION message from the agent where the SIP REGISTRATION message contains the identifier of the file, but not the file itself; and
the registration server simultaneously registering the agent with the plurality of contact addresses under each of the respective communication protocols in response to the SIP REGISTRATION message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. An apparatus for registering an agent of an automatic contact distribution system for receiving calls, such apparatus comprising:
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a file containing a file identifier and a plurality of contact addresses within a registration server where each contact address identifies a communication port through which the agent may be contacted under a respective communication protocol;
means within the presence server for receiving a SIP REGISTRATION message from the agent where the SIP REGISTRATION message contains the identifier of the file, but not the file itself; and
means within the registration server for simultaneously registering the agent with the plurality of contact addresses under each of the respective communication protocols in response to the SIP REGISTRATION message. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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29. An apparatus for registering an agent of an automatic contact distribution system for receiving calls, such apparatus comprising:
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a file containing a file identifier and a plurality of contact addresses within a registration server where each contact address identifies a communication port through which the agent may be contacted under a respective communication protocol;
a SIP REGISTRATION message transferred from a terminal of the agent to a presence server;
the presence server that receives the SIP REGISTRATION message from the agent where the SIP REGISTRATION message contains the identifier of the file, but not the file itself; and
a log-in processor within the registration server that simultaneously registers the agent with the plurality of contact addresses under each of the respective communication protocols in response to the SIP REGISTRATION message. - View Dependent Claims (30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41)
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42. A method of registering an agent of an automatic contact distribution system for receiving calls, such method comprising the steps of:
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the agent of the automatic contact distribution system permanently storing a plurality of portal addresses in a registration server where each portal address identifies a communication port through which the agent may be contacted under a respective communication protocol;
the agent sending a SIP REGISTRATION message to the registration server;
the registration server simultaneously registering the agent'"'"'s presence at each of the plurality of portal addresses under each of the respective communication protocols in response to the SIP REGISTRATION message.
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Specification