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Universal agent log-in using a sip registrar

  • US 20060023864A1
  • Filed: 07/27/2004
  • Published: 02/02/2006
  • Est. Priority Date: 07/27/2004
  • Status: Active Grant
First Claim
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1. A method of registering an agent of an automatic contact distribution system for receiving calls, such method comprising the steps of:

  • providing a file containing a file identifier and a plurality of contact addresses within a registration server where each contact address identifies a communication port through which the agent may be contacted under a respective communication protocol;

    the presence server receiving a SIP REGISTRATION message from the agent where the SIP REGISTRATION message contains the identifier of the file, but not the file itself; and

    the registration server simultaneously registering the agent with the plurality of contact addresses under each of the respective communication protocols in response to the SIP REGISTRATION message.

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