Method and system for integrating instant message into unified message
First Claim
1. A method for integrating instant message into unified message, comprising:
- Each unified message user not only have a unique phone number for its unified message service, but also have a corresponding HTTP URL for its instant message service and its message management center. User can be reached by phone call or instant message, and can manage its unified message, instant message and email by phone and PC.
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Abstract
A method, system, means, and computer program code for integrating instant message into unified message service. According to embodiments of the present invention, each unified message user not only have a unique phone number for its unified message service, but also have a corresponding HTTP URL for its instant message service and messages management center. Caller that call user'"'"'s unified message number can leave message, send fax and call forward to any phone number or Internet-connected computer with microphone and speaker (Phone to PC). User can use telephone to listen its voice message, text message by text-to-speech and use fax machine to retrieve and send fax/email and also can use computer to check its voice message, text message, email, fax as well as to send fax and SMS. Anyone can access the user'"'"'s URL for Instant Message in any Internet browser, if the user is online, then they can chat to each other. If the user is offline, then the people can leave text or voice message to the user or choose to call the user'"'"'s unified message phone number (PC to Phone), then the unified message system can route to leave message or send fax or call forward to any phone number based on user'"'"'s predefined rules.
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Citations
20 Claims
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1. A method for integrating instant message into unified message, comprising:
- Each unified message user not only have a unique phone number for its unified message service, but also have a corresponding HTTP URL for its instant message service and its message management center. User can be reached by phone call or instant message, and can manage its unified message, instant message and email by phone and PC.
- View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for deploying unified message with instant message service for enterprise user, comprising:
- enterprise user can setup its contact center using this solution, enterprise user can use the unified message system as its virtual PBX, the auto-operator system will route to predefined department phone number or online PC with microphone and speaker or IP phone, and can use the URL for Instant Message for online live help for its customer, the operator or auto-operator will route the online chat to predefined person or route to unified message number. If the URL for Instant Message is offline, the instant message sender can leave message or connect to its unified message number. Enterprise user also can define the security control rule and policy for instant message and unified message to secure instant message and unified message for business.
- View Dependent Claims (10, 11, 12, 13)
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14. A method for deploying unified message with instant message service for personal user, comprising:
- personal user can use the unified number as permanent contact number that can route the call to his/her home number, work number, mobile number or online PC with microphone and speaker or IP phone. And personal user can use its corresponding URL for Instant Message to communicate with others and manage all messages including voice mail, fax image, text message, email etc. When the personal user is online, the calling from its unified message number can route to its online PC, when the user is offline, the instant message sender can leave message or connect to user'"'"'s unified message number to talk to. And personal user can setup and receive all kind of alerts and remote control home appliance and security monitor system.
- View Dependent Claims (15, 16, 17, 18, 19, 20)
Specification