Method and system for integrating instant message into unified message

• US 20060025164A1
• Filed: 10/25/2004
• Published: 02/02/2006
• Est. Priority Date: 07/30/2004
• Status: Abandoned Application

• Current Assignee: Disheng Zhang, Richard Wang
• Original Assignee: Disheng Zhang, Richard Wang
• Inventors: Zhang, Disheng, Wang, Richard Gaohua
• Application Number:
  US10/904,112
• Publication Number:
  US 20060025164A1
• Time in Patent Office: Days
• US Class Current: 455/466
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 7/0045 where the text-based messaging service is an instant messaging service

Abstract

A method, system, means, and computer program code for integrating instant message into unified message service. According to embodiments of the present invention, each unified message user not only have a unique phone number for its unified message service, but also have a corresponding HTTP URL for its instant message service and messages management center. Caller that call user'"'"'s unified message number can leave message, send fax and call forward to any phone number or Internet-connected computer with microphone and speaker (Phone to PC). User can use telephone to listen its voice message, text message by text-to-speech and use fax machine to retrieve and send fax/email and also can use computer to check its voice message, text message, email, fax as well as to send fax and SMS. Anyone can access the user'"'"'s URL for Instant Message in any Internet browser, if the user is online, then they can chat to each other. If the user is offline, then the people can leave text or voice message to the user or choose to call the user'"'"'s unified message phone number (PC to Phone), then the unified message system can route to leave message or send fax or call forward to any phone number based on user'"'"'s predefined rules.

Claims

1. A method for integrating instant message into unified message, comprising:

Each unified message user not only have a unique phone number for its unified message service, but also have a corresponding HTTP URL for its instant message service and its message management center. User can be reached by phone call or instant message, and can manage its unified message, instant message and email by phone and PC.

2. The method of claim 1, wherein said the unified message user not only have a unique phone number for its unified message service, but also have a corresponding HTTP URL for its instant message service and its messages management center.

3. The method of claim 1, wherein said Caller that call user'"'"'s unified message number can leave voice message, send fax and call forward to any phone number or Internet-connected computer with microphone and speaker (Phone to PC) when user is online based on user'"'"'s predefined rules.

4. The method of claim 1, wherein said user can call its own unified message number to listen its voice message, text message using text-to-speech technology, setup a audio conference call and voice call some one that in the voice address book using speech recognition technology. User can use fax machine to retrieve and send fax/email, and also can use computer to check its voice message, text message, email, fax, and send fax and SMS.

5. The method of claim 1, wherein said every unified message user can also have a corresponding HTTP URL for its instant message service. If the user is online, anyone can access the user'"'"'s URL for Instant Message in the browser to chat with him/her (text/voice/video). Both party do not need to install any instant message client software. If user is offline, the caller can leave text/voice message or connect to the user'"'"'s unified message number to leave voice message or redirect to any other phone number based on predefined rule.

6. The method of claim 1, wherein said the user can access its own URL for Instant Message to manage his/her messages, read text message, fax image, instant message history and email, listen to the voice message, send fax and SMS, check all kind of alerts, check and manage its notepad and address book, manage its network storage file.

7. The method of claim 1, wherein said the voice communication between two unified message system node can use Voice over IP technology to save user'"'"'s communication cost.

8. The method of claim 1, wherein said user can use a special USB flash disk drive device to login to its message management center by plugging the device into PC USB interface. All messages including voice message, fax image, text message, email etc. can be downloaded to the USB device for local and portable review and check.

9. A method for deploying unified message with instant message service for enterprise user, comprising:

enterprise user can setup its contact center using this solution, enterprise user can use the unified message system as its virtual PBX, the auto-operator system will route to predefined department phone number or online PC with microphone and speaker or IP phone, and can use the URL for Instant Message for online live help for its customer, the operator or auto-operator will route the online chat to predefined person or route to unified message number. If the URL for Instant Message is offline, the instant message sender can leave message or connect to its unified message number. Enterprise user also can define the security control rule and policy for instant message and unified message to secure instant message and unified message for business.

10. The method of claim 9, wherein said enterprise user can use the unified message system as its virtual PBX, anyone call its unified message number, it will hear a customized greeting to instruct the caller press the department extension number to contact to the appropriate department. The system will route to any predefined local fixed or mobile phone number or domestic or international phone number or online PC with microphone and speaker or IP phone.

11. The method of claim 9, wherein said enterprise user can use the URL for Instant Message for online live help for its customer, the live help operator or auto-operator will route the online chat to predefined person or route to unified message number. If the enterprise users embed the URL for Instant Message in its website, any website visitor can click this URL'"'"'s hyperlink to get live help. And if the URL for Instant Message is offline, the instant message sender can leave message or connect to its unified message number.

12. The method of claim 9, wherein said all unified message number calling history, voice message and instant message history will classify to its message management center, enterprise user can login its URL for Instant Message to manage those customer information as customer relationship management (CRM) to serve its customer better.

13. The method of claim 9, wherein said enterprise user can define the security control rule and policy for instant message and unified message such as file transfer rule, content filtering rule, sub-domain restrict rule, blacklist, user group and authentication, SPAM and virus protection. The system also provides full data audit, statistic and search function. All historical instant messages are saved in its message management center.

14. A method for deploying unified message with instant message service for personal user, comprising:

personal user can use the unified number as permanent contact number that can route the call to his/her home number, work number, mobile number or online PC with microphone and speaker or IP phone. And personal user can use its corresponding URL for Instant Message to communicate with others and manage all messages including voice mail, fax image, text message, email etc. When the personal user is online, the calling from its unified message number can route to its online PC, when the user is offline, the instant message sender can leave message or connect to user'"'"'s unified message number to talk to. And personal user can setup and receive all kind of alerts and remote control home appliance and security monitor system.

15. The method of claim 14, wherein said personal user can predefine the rule for routing its unified number to any available number and can route the call to online PC (Phone to PC) or IP phone.

16. The method of claim 14, wherein said personal user can use its unified message number corresponding URL for Instant Message to communicate with others and manage its all message including voice mail, fax image, text message, email etc when login its URL for Instant Message. If the user is offline, the instant message sender can leave message or connect to its unified message number to talk to (PC to Phone).

17. The method of claim 14, wherein said when personal user login his/her URL for Instant Message, he/she can remote control its Internet-connected home appliance and security monitor system.

18. The method of claim 14, wherein said when personal user login his/her URL for Instant Message, he/she can setup and receive all kind of alerts like memo, bank account, stock change, foreign exchange rate change, traffic incident, sport scores, breaking news, weather forecast, special offer from shop etc.

19. The method of claim 14, wherein said when personal user login his/her URL for Instant Message, he/she can setup and receive the alert of all personal property lost or stolen or fire by some special interface device connected to those properties and even send alerts to the appropriate emergence services.

20. The method of claim 14, wherein said personal user can use its URL for Instant Message as a Internet passport to login to many membership-based website to manage all other web-based application.