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Consolidated monitoring system and method using the internet for diagnosis of an installed product set on a computing device

  • US 20060025964A1
  • Filed: 09/09/2005
  • Published: 02/02/2006
  • Est. Priority Date: 11/05/2001
  • Status: Active Grant
First Claim
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1. A system for managing computer system performance, comprising:

  • a workstation including existing installed components, the installed components including at least one of software, hardware device, system upgrade, and a peripheral device;

    a consolidated monitoring tool executing on the workstation, the consolidated monitoring tool monitoring activities occurring on the workstation with respect to the existing installed components; and

    a communications link to a vendor system, the vendor system supplying at least one of a component and service to the user system;

    wherein upon encountering a minor error, the consolidated monitoring tool performs;

    searching a database for the minor error;

    displaying a corresponding explanation of the minor error for a user via translation tables stored in the workstation; and

    displaying a corresponding set of action items for resolving the minor error or preventing a future occurrence of the minor error.

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