State-based computer help utility
First Claim
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1. A help utility application that is executed on a computing platform, the help utility application being coded instructions for acts comprising:
- displaying a first instruction display box that is associated with a first user interaction, the first instruction display box comprising text instructions associated with data that is to be entered; and
automatically displaying a second instruction display box that is associated with a second user interaction, the second instruction display box comprising text instructions associated with data that is to be entered via a second data entry field;
wherein the automatic display of the second instruction display box is based on completion of data entry via the first data entry field.
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Abstract
A help utility application assists users to complete step-by-step processes in real time by providing information associated with each step in a sequence of data entry steps. The help utility application provides context-based functionality by determining a particular step in the sequence at which a user needs help. The help utility application also provides context-based functionality by branching based on data the user enters in one or more particular steps.
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Citations
20 Claims
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1. A help utility application that is executed on a computing platform, the help utility application being coded instructions for acts comprising:
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displaying a first instruction display box that is associated with a first user interaction, the first instruction display box comprising text instructions associated with data that is to be entered; and
automatically displaying a second instruction display box that is associated with a second user interaction, the second instruction display box comprising text instructions associated with data that is to be entered via a second data entry field;
whereinthe automatic display of the second instruction display box is based on completion of data entry via the first data entry field. - View Dependent Claims (2, 3, 4)
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5. A help utility, comprising:
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means for determining a state of a client set-up application;
means for determining in real time a next step related to the set-up application; and
means for presenting help information in entering data in the next step, responsive to the means for determining in real time. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method for presenting computer help to a user, comprising:
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providing a help utility running at least one script related to at least one client application;
based on where a user is in the client application, determining a next step the user should take in the client application; and
based thereon, identifying a corresponding portion of the script for display of help information to the user. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification