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System and method to process an alert from a monitored device based on business context information

  • US 20060031155A1
  • Filed: 08/09/2004
  • Published: 02/09/2006
  • Est. Priority Date: 08/09/2004
  • Status: Abandoned Application
First Claim
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1. A method of servicing a monitored device provided to a company, comprising:

  • receiving, by a service provider over a network, a service alert regarding the monitored device;

    determining whether a business relationship exists between the company and the service provider for service of the monitored device; and

    responding to the service alert based on the determined business relationship.

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