Logging external events in a persistent human-to-human conversational space

• US 20060031332A1
• Filed: 07/19/2004
• Published: 02/09/2006
• Est. Priority Date: 07/19/2004
• Status: Active Grant

• Current Assignee: Maplebear Inc.
• Original Assignee: International Business Machines Corporation
• Inventors: Muller, Michael, Geyer, Werner, Wilcox, Eric, Brownholtz, Elizabeth, Kogan, Sandra
• Granted Patent: US 8,832,200 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06F 16/3331 Query processing
• CPC Class Codes: G06F 40/134 Hyperlinking
• CPC Class Codes: G06F 40/143 Markup, e.g. Standard Generalized Markup Language [SGML] or Document Type Definition [DTD]
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04L 51/18 Commands or executable codes
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

A method, system and apparatus for logging external events in a human-to-human conversational space. In a preferred aspect of the invention, a persistent human-to-human conversational system can include a persistent human-to-human conversational tool such as a persistent chat tool, and an external event processor coupled to the persistent human-to-human conversational tool. The system further can include a query interface to the persistent human-to-human conversational tool. Finally, the system can include one or more collaborative tools communicatively linked to the persistent human-to-human conversational tool.

Claims

1. A persistent human-to-human conversational system comprising:

a persistent human-to-human conversational tool; and

,

an external event processor coupled to said persistent human-to-human conversational tool.

2. The system of claim 1, further comprising a query interface to said persistent human-to-human conversational tool.

3. The system of claim 1, further comprising a plurality of collaborative tools communicatively linked to said persistent human-to-human conversational tool.

4. The system of claim 1, wherein said persistent human-to-human conversational tool is a persistent chat tool.

5. A method for processing external events in a persistent human-to-human conversational space, the method comprising the steps of:

persisting a human-to-human conversational space;

posting turns in said persistent human-to-human conversational space; and

,

further posting information relating to external events in said persistent human-to-human conversational space.

6. The method of claim 5, further comprising the steps of:

persisting additional human-to-human conversational spaces; and

,

performing query operations against said human-to-human conversational space and said additional human-to-human conversational spaces.

7. The method of claim 5, wherein said further posting step comprises the steps of:

receiving notifications of said external events; and

,

responsive to receiving said notifications, converting said notifications into said information and posting said information to said persistent human-to-human conversational space.

8. The method of claim 7, wherein said converting step comprises the step of creating hyperlinks for content relating to said notifications.

9. The method of claim 7, wherein said converting step comprises the step of creating doc-links to documents related to said notifications.

10. The method of claim 7, wherein said converting step comprises the step of creating embeddable content related to said notifications.

11. The method of claim 7, wherein said converting step comprises the step of creating markup language formatted content related to said notifications.

12. A machine readable storage having stored thereon a computer program for processing external events in a persistent human-to-human conversational space, the computer program comprising a routine set of instructions which when executed by a machine cause the machine to perform the steps of:

persisting a human-to-human conversational space;

posting turns in said persistent human-to-human conversational space; and

,

further posting information relating to external events in said persistent human-to-human conversational space.

13. The machine readable storage of claim 12, further comprising a routine set of instructions for additionally causing the machine to perform the steps of:

persisting additional human-to-human conversational spaces; and

,

performing query operations against said human-to-human conversational space and said additional human-to-human conversational spaces.

14. The machine readable storage of claim 12, wherein said further posting step comprises the steps of:

receiving notifications of said external events; and

,

responsive to receiving said notifications, converting said notifications into said information and posting said information to said persistent human-to-human conversational space.

15. The machine readable storage of claim 14, wherein said converting step comprises the step of creating hyperlinks for content relating to said notifications.

16. The machine readable storage of claim 14, wherein said converting step comprises the step of creating doc-links to documents related to said notifications.

17. The machine readable storage of claim 14, wherein said converting step comprises the step of creating embeddable content related to said notifications.

18. The machine readable storage of claim 14, wherein said converting step comprises the step of creating markup language formatted content related to said notifications.