Proactive maintenance application
First Claim
1. A method for proactively maintaining a telephone system local loop, the method comprising:
- acquiring at least one type of information;
storing the acquired information;
combining the stored information;
predicting proactive maintenance based upon the combined information;
receiving a pending service order information;
merging the pending service order information into the predicted proactive maintenance;
generating work order information describing the predicted proactive maintenance and the merged pending service order information; and
dispatching the work order information to a field technician.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes acquiring at least one type of information selected from information from a Dynamic Network Analyzer or information from a Loop Facilities and Control System. Another embodiment includes communicating with a communications network and acquiring at least one type of information selected from the group consisting of customer information associated with copper line pairs and service information associated with copper line pairs. Still another embodiment describes a system including software modules communicating with a communications network. Software modules include a Dynamic Network Analyzer module and a Loop Facilities and Control System module. A database interfaces with the Dynamic Network Analyzer module and with the Loop Facilities and Control System module. A processor is also included, and the processor is capable of processing information stored in the database and of generating proactive maintenance.
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Citations
20 Claims
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1. A method for proactively maintaining a telephone system local loop, the method comprising:
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acquiring at least one type of information;
storing the acquired information;
combining the stored information;
predicting proactive maintenance based upon the combined information;
receiving a pending service order information;
merging the pending service order information into the predicted proactive maintenance;
generating work order information describing the predicted proactive maintenance and the merged pending service order information; and
dispatching the work order information to a field technician. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A system for predicting proactive maintenance of a telephone system local loop, the system comprising:
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at least one module communicating with a communications network and acquiring information;
a database stored in memory, the database storing the acquired information; and
a processor capable of processing information stored in the database and of generating proactive maintenance, the processor further merging a pending service order information into the generated proactive maintenance;
wherein work order information describing the proactive maintenance and the merged pending service order information is dispatched to a field technician. - View Dependent Claims (15, 16, 17)
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18. A computer program product for proactively maintaining a telephone system, comprising:
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a computer-readable medium; and
a module stored on the medium, the module acquiring information over a communications network, wherein the acquired information is used to predict proactive maintenance, and the predicted proactive maintenance is merged with a pending service order information to generate work order information describing the predicted proactive maintenance and the merged pending service order information; and
wherein the work order information is dispatched to a field technician. - View Dependent Claims (19, 20)
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Specification