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Call tracking using SIP presence mechanism

  • US 20060045255A1
  • Filed: 08/31/2004
  • Published: 03/02/2006
  • Est. Priority Date: 08/31/2004
  • Status: Active Grant
First Claim
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1. A method of processing a call within an automatic contact distributor between a caller of the call and the automatic contact distributor, such method comprising the steps of:

  • assigning a call identifier to the call when it arrives at the automatic contact distributor; and

    transferring a SIP REGISTER message from a resource of the automatic contact distributor to a tracking server of the automatic call distributor to register a presence of the call at the resource using the assigned call identifier.

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