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Autonomic determination and location of product support infrastructure resources

  • US 20060047550A1
  • Filed: 09/02/2004
  • Published: 03/02/2006
  • Est. Priority Date: 09/02/2004
  • Status: Active Grant
First Claim
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1. A method for autonomic determination of resource allocation for a product, said method comprising:

  • calculating product complexity utilizing a plurality of product characteristics, including release number of the product, amount of change being made in the release, length of development cycle, and number of different development and support organizations involved;

    evaluating target market maturity utilizing a plurality of market characteristics, including revenue growth or decline rate, educational classes in place or number of new classes or updates to existing classes required, and number of product demonstrations;

    analyzing historical usage of similar products; and

    performing an autonomic determination of best allocation of product support resources from a combination of said product complexity, target market maturity and historical usage metrics from said calculating, evaluating and analyzing steps.

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