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Method of monitoring and controlling applications in an ACD

  • US 20060048135A1
  • Filed: 08/31/2004
  • Published: 03/02/2006
  • Est. Priority Date: 08/31/2004
  • Status: Abandoned Application
First Claim
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1. A method of monitoring and controlling a plurality of computing applications in an automatic contact distribution system, such method comprising the steps of:

  • objectively determining an availability of resources of the automatic contact distributor; and

    automatically activating an application of the plurality of computing applications when the objectively determined resource availability within the automatic call distributing system exceeds a resource requirement of the application.

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  • 8 Assignments
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