Displaying monitored information in an email response management system
First Claim
1. In a system that receives incoming electronic mail (email) messages, a method to provide a display of email message volume information in a graphical user interface (GUI), the method comprising:
- providing first email message volume information for display in the GUI, the first email message volume information specifying a first number of instances in which the system has, without human intervention, performed a specific action when processing incoming email messages; and
providing second email message volume information for display in the GUI, the second email message volume information specifying a second number of instances in which a human agent has performed the specific action when processing incoming email messages manually.
1 Assignment
0 Petitions
Accused Products
Abstract
One implementation provides a method to provide a display of electronic mail (email) message volume information in a graphical user interface (GUI) within a system that receives incoming email messages. The method includes providing first email message volume information for display in the GUI, the first email message volume information specifying a first number of instances in which the system has, without human intervention, performed a specific action when processing incoming email messages. The method further includes providing second email message volume information for display in the GUI, the second email message volume information specifying a second number of instances in which a human agent has performed the specific action when processing incoming email messages manually.
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Citations
25 Claims
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1. In a system that receives incoming electronic mail (email) messages, a method to provide a display of email message volume information in a graphical user interface (GUI), the method comprising:
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providing first email message volume information for display in the GUI, the first email message volume information specifying a first number of instances in which the system has, without human intervention, performed a specific action when processing incoming email messages; and
providing second email message volume information for display in the GUI, the second email message volume information specifying a second number of instances in which a human agent has performed the specific action when processing incoming email messages manually. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A computer program product tangibly embodied in an information carrier, the computer program product including instructions that, when executed, perform a method to provide a display of electronic mail (email) message volume information in a graphical user interface (GUI) within a system that processes incoming email messages, the method comprising:
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providing first email message volume information for display in the GUI, the first email message volume information specifying a first number of instances in which the system has, without human intervention, performed a specific action when processing incoming email messages; and
providing second email message volume information for display in the GUI, the second email message volume information specifying a second number of instances in which a human agent has performed the specific action when processing incoming email messages. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A computer program product tangibly embodied in an information carrier, the computer program product including instructions that, when executed, provide electronic mail (email) volume information for display in a graphical user interface (GUI) within a system that processes incoming email messages, wherein the GUI comprises:
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a first display area that provides first email message volume information for display in the GUI, the first email message volume information specifying a first number of instances in which the system has, without human intervention, performed a specific action when processing incoming email messages; and
a second display area that provides second email message volume information for display in the GUI, the second email message volume information specifying a second number of instances in which a human agent has performed the specific action when processing incoming email messages.
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Specification