Method and system for concurrent error identification in resource scheduling

• US 20060053340A1
• Filed: 11/15/2005
• Published: 03/09/2006
• Est. Priority Date: 04/18/2001
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Uckun, Serdar, Nourbakhsh, Illah, Fama, Jason, Shvarts, Simon, Matan, Ofer, Fichtenholtz, Gregory, Hite, Cheryl, Boehmer, Tiffany, Morse, Tyler, Reusser, Edward
• Granted Patent: US 7,281,173 B2
• Time in Patent Office: Days
• US Class Current: 714/25
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 10/06312 Adjustment or analysis of established resource schedule, e.g. resource or task levelling, or dynamic rescheduling

Abstract

A method and system for handling real-time indications of resource scheduling conflicts. In one embodiment, the method includes a computer system including a user interface, display, processor, and some form of memory. Contained within the memory is a resource scheduling process that analyzes resource data, scheduling criteria, and work parameters to create a working schedule. In conjunction with the creation of a working schedule, the scheduling process detects resource conflicts that can inhibit the schedule'"'"'s functionality. Once detected an identification process conveys the error to the user concurrently with the schedule process to provide the user with a real-time indication of resource conflicts. The indication is presented in an unobtrusive manner so as to not interfere or impede the scheduling process. In addition, should the specific resource causing the conflict be identifiable, the indication process conveys that information in a similar real-time methodology.

Claims

1. A computer implemented method for performing complex resource scheduling of many resources the method comprising:

providing a real-time indication of resource scheduling conflicts during the computer-implemented method;

analyzing resource scheduling data including real-time detection of resource conflicts, wherein resource conflicts include rule based conflicts and calendar based conflicts;

generating an indication that a resource conflict exists concurrent with the computer-implemented method; and

in response to a user input automatically continuing with the scheduling method without resolving the conflict.

2-31. -31. (canceled)