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Context retention across multiple calls in a telephone interaction system

  • US 20060056612A1
  • Filed: 09/10/2004
  • Published: 03/16/2006
  • Est. Priority Date: 09/10/2004
  • Status: Active Grant
First Claim
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1. A method of providing information to a user in a telephone interactive system, the method comprising:

  • receiving a new call; and

    comparing an identifier associated with the new call with stored call information pertaining to previous calls, if the identifier associated with the new call matches an identifier associated with a previous call, proceeding with the new call based on context information stored from the previous call, if the identifier associated with the new call does not match an identifier associate with a previous call, record the identifier of the new call in the call information.

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