Versatile resource computer-based training system
First Claim
1. A computer-implemented method for receiving training comprising:
- accessing a runner program module with a client computing device;
selecting a lesson using the runner program module;
receiving a graphical resource associated with the lesson at the client computing device; and
receiving an audio resource associated with the lesson.
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Accused Products
Abstract
A computer-based training (CBT) system using versatile resources to support multiple training scenarios in a multi-user environment. The CBT system includes an authoring program module accessible by a lesson designer to create a number of lessons. The CBT system includes one or more runner program modules accessible by lesson takers for running the lessons created with the authoring program module. The CBT system also includes a relational database accessible by the runner program modules and comprises administrative information and information for retrieving desired resources. The versatile resources reduce the memory storage requirements for a CBT system capable of supporting multiple training scenarios in a multi-user network environment. The CBT system realistically simulates multi-mode communication systems and implements progressive mentoring and voice-based progression methodologies.
114 Citations
24 Claims
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1. A computer-implemented method for receiving training comprising:
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accessing a runner program module with a client computing device;
selecting a lesson using the runner program module;
receiving a graphical resource associated with the lesson at the client computing device; and
receiving an audio resource associated with the lesson. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A computer-implemented method for simulating the work of a contact center agent comprising:
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receiving a request for a lesson from the contact center agent, the lesson comprising a first resource type and a second resource type; and
transmitting the lesson to the contact center agent via a first mode associated with the first resource type and a second mode associated with the second resource type. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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Specification