Integrated call completion based upon call transfer rules

• US 20060062370A1
• Filed: 09/22/2004
• Published: 03/23/2006
• Est. Priority Date: 09/22/2004
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Polkosky, Melanie D., Michelini, Vanessa V., Davis, Brent L., Agapi, Ciprian, Boyacigiller, Can P., Mirt, Michael H., Herman, Joseph I., White, Jonathan C., Wilson, Frankie S.
• Application Number:
  US10/946,791
• Publication Number:
  US 20060062370A1
• Time in Patent Office: Days
• US Class Current: 379/211.10
• CPC Class Codes: H04M 2201/18 Comparators
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308

Abstract

A call completion system, method and apparatus for integrated directory assistance and voice activated dialing based upon call transfer rules. In accordance with the present invention, a call completion system can include a set of call transfer rules implicating one of a directory assistance interface and a voice activated dialer interface. The system further can include a call completion processor configured to select one of a directory assistance interface and a voice activated dialer interface based upon an evaluation of the call transfer rules for an incoming query.

Claims

1. A call completion system comprising:

a set of call transfer rules implicating one of a directory assistance interface and a voice activated dialer interface; and

,

a call completion processor configured to select one of a directory assistance interface and a voice activated dialer interface based upon an evaluation of said call transfer rules for an incoming query.

2. The system of claim 1, wherein said call transfer rules comprise rules limiting the publication of information associated with a telephone endpoint.

3. The system of claim 1, wherein said call transfer rules comprise rules limiting the completion of a call to a telephone endpoint.

4. The system of claim 2, wherein said call transfer rules limit the publication of information associated with a private telephone endpoint.

5. The system of claim 3, wherein said call transfer rules limit the completion of a call to an international telephone endpoint.

6. The system of claim 3, wherein said call transfer rules limit the completion of a call to an external telephone endpoint.

7. The system of claim 1, wherein said incoming query is a voice query provided telephonically through a telephony gateway.

8. The system of claim 1, wherein said incoming query is a data query provided computationally through a data communications network.

9. The system of claim 1, wherein said incoming query is a voice query provided audibly through a data communications network.

10. A call completion method comprising the steps of:

processing a directory lookup query to locate a matching telephone endpoint;

applying at least one call transfer rule to said matching telephone endpoint; and

,

selectively activating one of a directory assistance interface and a voice activated dialer interface based upon said applied at least one call transfer rule.

11. The method of claim 10, wherein said activating step comprises the step of generating a prompt publishing telephone endpoint information for said matching telephone endpoint only if said applied at least one call transfer rule permits publication of said telephone endpoint information.

12. The method of claim 10, wherein said activating step comprises the step of completing a call to said matching telephone endpoint only if said applied at least one call transfer rule permits call completion to said matching telephone endpoint.

13. The method of claim 10, further comprising the step of specifying a call transfer rule to prohibit the completion of calls to an international telephone endpoint.

14. The method of claim 10, further comprising the step of specifying a call transfer rule to prohibit the completion of calls to an external telephone endpoint.

15. The method of claim 10, further comprising the step of specifying a call transfer rule to prohibit the publication of telephone endpoint information for a specific telephone endpoint.

16. A machine readable storage having stored thereon a computer program for call completion, the computer program comprising a routine set of instructions which when executed by a machine causes the machine to perform the steps of:

processing a directory lookup query to locate a matching telephone endpoint;

applying at least one call transfer rule to said matching telephone endpoint; and

,

selectively activating one of a directory assistance interface and a voice activated dialer interface based upon said applied at least one call transfer rule.

17. The machine readable storage of claim 16, wherein said activating step comprises the step of generating a prompt publishing telephone endpoint information for said matching telephone endpoint only if said applied at least one call transfer rule permits publication of said telephone endpoint information.

18. The machine readable storage of claim 16, wherein said activating step comprises the step of completing a call to said matching telephone endpoint only if said applied at least one call transfer rule permits call completion to said matching telephone endpoint.

19. The machine readable storage of claim 16, further comprising the step of specifying a call transfer rule to prohibit the completion of calls to an international telephone endpoint.

20. The machine readable storage of claim 16, further comprising the step of specifying a call transfer rule to prohibit the completion of calls to an external telephone endpoint.

21. The machine readable storage of claim 16, further comprising the step of specifying a call transfer rule to prohibit the publication of telephone endpoint information for a specific telephone endpoint.