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Call center services system and method

  • US 20060062376A1
  • Filed: 06/01/2005
  • Published: 03/23/2006
  • Est. Priority Date: 09/22/2004
  • Status: Abandoned Application
First Claim
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1. A method for providing automated call distribution services, the method comprising:

  • receiving an incoming call;

    identifying a caller making the call;

    determining the likely reason for the call; and

    selecting an agent skill group based on the likely reason for the call.

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