Remote management and analysis techniques in cellular and satellite radio networks

• US 20060063520A1
• Filed: 09/21/2004
• Published: 03/23/2006
• Est. Priority Date: 09/21/2004
• Status: Active Grant

• Current Assignee: Avago Technologies International Sales Pte Limited (Broadcom, Inc.)
• Original Assignee: Agere Systems Incorporated (Broadcom, Inc.)
• Inventors: Strauss, Steven E., Fratti, Roger A.
• Granted Patent: US 8,032,132 B2
• Time in Patent Office: Days
• US Class Current: 455/423
• CPC Class Codes: H04B 7/18597 Arrangements for system physical machines management, i.e. for construction, operations control, administration, maintenance

Abstract

Several system diagnostic and network management tools are disclosed that, as a primary goal, support the consumer'"'"'s ability to self diagnose and solve an existing problem. A non-intrusive diagnostic tool is provided that exposes system parameters of a consumer system for remote analysis by qualified personnel. Important data parameters of a given radio receiver are preferably predetermined and gathered directly at the receiver. Then, they are uploaded via the Internet from a removable memory placed into an Internet terminal (e.g., PC), or through a temporary docking station connected to an Internet terminal. This leads toward quick and efficient problem resolution with a properly informed customer service representative that is crucial to enriching the consumer'"'"'s experience. The data collected relating to relevant system parameters may be used by service providers to enhance or even in some cases enable services.

Claims

1. In a satellite radio receiver, a diagnostic data collection module comprising:

a diagnostic data memory in said satellite radio receiver designated to maintain a plurality of operating parameters relating to operation of said satellite radio receiver; and

an operating parameters monitoring and storage module for obtaining operating parameters relating to operation of said satellite radio receiver and for directing storage of said operating parameters into said diagnostic data memory.

2. In a satellite radio receiver, a diagnostic data collection module according to claim 1, further comprising:

a docking interface adapted to allow docking of said satellite radio receiver into an Internet terminal.

3. In a satellite radio receiver, a diagnostic data collection module according to claim 1, wherein:

said diagnostic data memory is user-removable from said satellite radio receiver for insertion into an Internet terminal.

4. In a satellite radio receiver, a diagnostic data collection module according to claim 1, wherein:

said plurality of operating parameters include multiple samples of a same parameter each relating to a different time of operation of said satellite radio receiver.

5. In a satellite radio receiver, a diagnostic data collection module according to claim 1, wherein:

said satellite radio is operable as a subscription enabled receiver.

6. In a satellite radio receiver, a diagnostic data collection module according to claim 1, wherein:

said plurality of operating parameters includes location information relating to where said satellite radio was located when a relevant operating parameter was sampled.

19. In a wireless fidelity (WiFi) radio receiver, a diagnostic data collection module according to claim 1, wherein:

said WiFi radio is operable as a subscription enabled receiver.

20. In a wireless fidelity (WiFi) radio receiver, a diagnostic data collection module according to claim 1, wherein:

said plurality of operating parameters includes location information relating to where said WiFi radio was located when a relevant operating parameter was sampled.

7. In a satellite radio system, a method of gathering user pattern information comprising:

receiving via an Internet operating parameter data from each of a plurality of satellite radio receivers, said operating parameter data being measured directly by each of said plurality of satellite radio receivers, and provided to a central area via an Internet terminal; and

determining a use pattern based on said operating parameter data received from said plurality of satellite radio receivers.

8. In a cellular radio receiver, a diagnostic data collection module comprising:

a diagnostic data memory in said cellular radio receiver designated to maintain a plurality of operating parameters relating to operation of said cellular radio receiver; and

an operating parameters monitoring and storage module for obtaining operating parameters relating to operation of said cellular radio receiver and for directing storage of said operating parameters into said diagnostic data memory.

9. In a cellular radio receiver, a diagnostic data collection module according to claim 8, further comprising:

a docking interface adapted to allow docking of said cellular radio receiver into an Internet terminal.

10. In a cellular radio receiver, a diagnostic data collection module according to claim 8, wherein:

said diagnostic data memory is user-removable from said cellular radio receiver for insertion into an Internet terminal.

11. In a cellular radio receiver, a diagnostic data collection module according to claim 8, wherein:

said plurality of operating parameters include multiple samples of a same parameter each relating to a different time of operation of said cellular radio receiver.

12. In a cellular radio receiver, a diagnostic data collection module according to claim 8, wherein:

said cellular radio is operable as a subscription enabled receiver.

13. In a cellular radio receiver, a diagnostic data collection module according to claim 8, wherein:

said plurality of operating parameters includes location information relating to where said cellular radio was located when a relevant operating parameter was sampled.

14. In a cellular radio system, a method of gathering user pattern information comprising:

receiving via an Internet operating parameter data from each of a plurality of cellular radio receivers, said operating parameter data being measured directly by each of said plurality of cellular radio receivers, and provided to a central area via an Internet terminal; and

determining a use pattern based on said operating parameter data received from said plurality of cellular radio receivers.

15. In a wireless fidelity (WiFi) radio receiver, a diagnostic data collection module comprising:

a diagnostic data memory in said WiFi radio receiver designated to maintain a plurality of operating parameters relating to operation of said satellite radio receiver; and

an operating parameters monitoring and storage module for obtaining operating parameters relating to operation of said WiFi radio receiver and for directing storage of said operating parameters into said diagnostic data memory.

16. In a wireless fidelity (WiFi) radio receiver, a diagnostic data collection module according to claim 15, further comprising:

a docking interface adapted to allow docking of said WiFi radio receiver into an Internet terminal.

17. In a wireless fidelity (WiFi) radio receiver, a diagnostic data collection module according to claim 15, wherein:

said diagnostic data memory is user-removable from said WiFi radio receiver for insertion into an Internet terminal.

18. In a wireless fidelity (WiFi) radio receiver, a diagnostic data collection module according to claim 15, wherein:

said plurality of operating parameters include multiple samples of a same parameter each relating to a different-time of operation of said WiFi radio receiver.

21. In a WiFi radio system, a method of gathering user pattern information comprising:

receiving via an Internet operating parameter data from each of a plurality of WiFi radio receivers, said operating parameter data being measured directly by each of said plurality of WiFi radio receivers, and provided to a central area via an Internet terminal; and

determining a use pattern based on said operating parameter data received from said plurality of WiFi radio receivers.