Methods for service monitoring and control
First Claim
1. A method of instructing operators in a best practices operation of a service monitoring and control (SMC) facility in a computer system comprising a plurality of services to be monitored, the SMC facility performing a plurality of functions, the computer system being supported by at least one developer that develops software executed by the computer system to provide at least one of the plurality of services, the method comprising an act of instructing operators to:
- during operation of the SMC facility, assess an effectiveness of the SMC facility in monitoring the computer system; and
in response to assessments made during operation, request that the at least one developer implement at least one change to the software executed by the computer system to facilitate improved performance of the SMC facility.
1 Assignment
0 Petitions
Accused Products
Abstract
In one aspect, a method of instructing operators in a best practices implementation of a service monitoring and control (SMC) facility performing a plurality of functions in a computer system comprising a plurality of services to be monitored is provided. The method comprises an act of providing best practices instructions for the implementation of the SMC facility in a hierarchical manner so that the implementation of the SMC facility is described as comprising a plurality of top level activities to be performed during the operation of the SMC, with each of the plurality of top level activities being described as comprising at least one lower level sub-activity, the top level activities comprising, assessing performance of the SMC facility, in response to information learned during assessing the performance of the SMC facility, implementing at least one change in the SMC facility, monitoring the computer system with the changed SMC facility for an occurrence of at least one event, and automatically performing at least one control action in response to the occurrence of the at least one event. In another aspect, a top-level activity of collaborating with one or more developers is described, resulting in a change to at least one change to software executed on the computer system. In another aspect, at least a part of the effectiveness of an SMC facility is automatically assessed, and in response, one of the plurality of functions performed by the SMC facility is automatically changed.
287 Citations
30 Claims
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1. A method of instructing operators in a best practices operation of a service monitoring and control (SMC) facility in a computer system comprising a plurality of services to be monitored, the SMC facility performing a plurality of functions, the computer system being supported by at least one developer that develops software executed by the computer system to provide at least one of the plurality of services, the method comprising an act of instructing operators to:
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during operation of the SMC facility, assess an effectiveness of the SMC facility in monitoring the computer system; and
in response to assessments made during operation, request that the at least one developer implement at least one change to the software executed by the computer system to facilitate improved performance of the SMC facility. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A method of operating a service monitoring and control (SMC) facility in a computer system comprising a plurality of services to be monitored, the SMC facility performing a plurality of functions, the computer system being supported by at least one developer that develops software executed by the computer system, the method comprising acts of:
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during operation of the SMC facility, assessing an effectiveness of the SMC facility in monitoring the computer system; and
in response to assessments made during operation, requesting that the at least one developer implement at least one change to the software executed by the computer system to facilitate improved performance of the SMC facility. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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Specification