System and method for recording call details and memory product
First Claim
1. A CDR (call detail recording) system, used in case of communication with IP (Internet Protocol) phones, which connects a plurality of phones via communication means for exchanging therebetween voice data representing a call made between the phones in a voice packet with an IP packet format, comprising:
- call controlling means for controlling an outgoing call and an incoming call from/to a phone;
transferring means for transferring the voice packet to a receiving side phone (or a calling side phone) upon receipt thereof from the calling side phone (or the receiving side phone); and
call detail recording means for recording the voice packet upon receipt thereof from the calling side phone and the receiving side phone;
wherein a voice packet representing a call between a plurality of phones is recorded in recording means; and
the call controlling means comprises;
condition acquiring means for acquiring a condition for deciding whether or not to record the voice packet representing the call between the phones;
deciding means for deciding whether or not to record the voice packet representing the call between the phones based on the acquired condition; and
destination transmitting means for transmitting information relating to a destination with which a call with the transferring means is to be established, to the calling side phone (or the receiving side phone), in case where the deciding means has decided to record the voice packet representing the call between the phones.
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Accused Products
Abstract
The present invention provides a system, method and a memory product storing a computer program for recording call details that allows inexpensive recording of voice data of a phone call on the IP phone system, while easily maintaining high sound quality of the call. A CDR system is provided with a transferring means for transferring the voice packet to a receiving side IP phone upon receipt thereof from the calling side IP phone and records the voice packet upon receipt thereof from the calling side phone and the receiving side phone in a recording means, and a call controller acquires a condition for deciding whether or not to record the voice packet representing the call between the phones; and transmits information relating to a destination with which a call with the transferring means is to be established, in case of having decided to record the voice packet representing the call.
12 Citations
12 Claims
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1. A CDR (call detail recording) system, used in case of communication with IP (Internet Protocol) phones, which connects a plurality of phones via communication means for exchanging therebetween voice data representing a call made between the phones in a voice packet with an IP packet format, comprising:
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call controlling means for controlling an outgoing call and an incoming call from/to a phone;
transferring means for transferring the voice packet to a receiving side phone (or a calling side phone) upon receipt thereof from the calling side phone (or the receiving side phone); and
call detail recording means for recording the voice packet upon receipt thereof from the calling side phone and the receiving side phone;
wherein a voice packet representing a call between a plurality of phones is recorded in recording means; and
the call controlling means comprises;
condition acquiring means for acquiring a condition for deciding whether or not to record the voice packet representing the call between the phones;
deciding means for deciding whether or not to record the voice packet representing the call between the phones based on the acquired condition; and
destination transmitting means for transmitting information relating to a destination with which a call with the transferring means is to be established, to the calling side phone (or the receiving side phone), in case where the deciding means has decided to record the voice packet representing the call between the phones. - View Dependent Claims (2, 3)
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4. A CDR (call detail recording) system, used in case of communication with IP (Internet Protocol) phones, which connects a plurality of phones via communication means for exchanging therebetween voice data representing a call made between the phones in a voice packet with an IP packet format, comprising a processor capable of performing the operations of
controlling an outgoing call and an incoming call from/to a phone; -
transferring the voice packet to a receiving side phone (or a calling side phone) upon receipt thereof from a calling side phone (or a receiving side phone); and
recording in recording means the voice packet upon receipt thereof from a calling side phone and a receiving side phone;
wherein a voice packet representing a call between a plurality of phones is recorded in recording means; and
the system comprising the processor further capable of performing the operations of acquiring a condition for deciding whether or not to record the voice packet representing the call between the phones;
deciding whether or not to record the voice packet representing the call between the phones based on the acquired condition; and
transmitting information relating to a destination with which to establish a call with outside is to be established to the calling side phone (or the receiving side phone), in case where the processor has decided to record the voice packet representing the call between the phones. - View Dependent Claims (5, 6)
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7. A CDR (call detail recording) method, used in case of communication with IP (Internet Protocol) phones, which connects a plurality of phones via communication means for exchanging therebetween voice data representing a call made between the phones in a voice packet with an IP packet format, the method being provided by a first computer, comprising the steps of:
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transferring the voice packet to a receiving side phone (or a calling side phone) upon receipt thereof from the calling side phone (or the receiving side phone);
acquiring a condition for deciding whether or not to record the voice packet representing the call between the phones, deciding whether or not to record the voice packet representing the call between the phones based on the acquired condition, and transmitting information relating to a destination with which a call with a second computer is to be established, to the calling side phone (or the receiving side phone), in case where the deciding means has decided to record the voice packet representing the call between the phones;
the method being provided by a second computer, comprising the step of recording in recording means the voice packet upon receipt thereof from a calling side phone and a receiving side phone. - View Dependent Claims (8, 9)
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10. A memory product, storing a computer program capable of causing a computer to control an outgoing call and an incoming call from/to a phone and to record a voice packet representing a call between a plurality of phones in recording means of an external device, and used in case of a call with IP (Internet Protocol) phones, which connects the plurality of phones via communication means for exchanging therebetween voice data representing the call made between the phones in a voice packet with an IP packet format, wherein the memory product stores a computer program comprising the steps of:
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transferring the voice packet to a receiving side phone (or a calling side phone) upon receipt thereof from the calling side phone (or the receiving side phone);
acquiring a condition for deciding whether or not to record the voice packet representing the call between the phones, deciding whether or not to record the voice packet representing the call between the phones based on the acquired condition, and transmitting information relating to a destination with which a call with a second computer is to be established, to the calling side phone (or the receiving side phone), in case where the deciding means has decided to record the voice packet representing the call between the phones. - View Dependent Claims (11, 12)
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Specification