Dialog-based content delivery

• US 20060067497A1
• Filed: 09/27/2004
• Published: 03/30/2006
• Est. Priority Date: 09/27/2004
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Skiba, David Joseph, Erhart, George William, Matula, Valentine C.
• Application Number:
  US10/950,984
• Publication Number:
  US 20060067497A1
• Time in Patent Office: Days
• US Class Current: 379/201.10
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2203/352 In-call/conference information service
• CPC Class Codes: H04M 2203/353 where the information comprises non-audio but is provided over voice channels
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/4878 Advertisement messages

Abstract

A method and apparatus that enable the delivery of relevant content to a telecommunications user engaged in a call are disclosed. In the illustrative embodiment content is selected based on dialog of the call (e.g., speech text, etc.), and optionally, one or both of: (i) the state of the call (e.g., on-hold, transferring to another line, engaged in conversation, etc.), and (ii) the state of the conversation (e.g., greeting, data entry [such as keying in a PIN], adjournment, etc.). Content might also be based on one or more of the following: the identity of the user; the identity of other users involved in the call; the telecommunications terminal employed by the user for the call; other telecommunications terminals involved in the call; the date and time; the location of the user; and the location of other users involved in the call.

Claims

1. A method comprising transmitting a signal to a user who is engaged in a call, wherein said signal is based on at least a portion of dialog of said call and wherein said signal is not part of said call.

2. The method of claim 1 wherein the mode of communication represented by said signal is different than the mode of communication of said call.

3. The method of claim 1 wherein said signal is non-disruptive to said user.

4. The method of claim 1 wherein said call involves one or more telecommunications terminals, and wherein said signal is transmitted from an apparatus other than said telecommunications terminals.

5. The method of claim 1 wherein said signal is also based on the current state of said call.

6. The method of claim 1 wherein said call comprises a conversation, and wherein said signal is also based on the current state of said conversation.

7. The method of claim 1 wherein said call is between said user and one or more other users.

8. The method of claim 1 wherein said signal is also based on at least one of:

the identity of said user, and the telecommunications terminal employed by said user for said call.

9. The method of claim 1 wherein said signal is also based on the location of the telecommunications terminal employed by said user for said call.

10. The method of claim 1 wherein said signal is also based on the calendrical time at the telecommunications terminal employed by said user for said call.

12. The method of claim 10 wherein the mode of communication represented by said signal is video and the mode of communication of said call is voice.

13. The method of claim 10 wherein said signal is also based on the current state of said call.

14. The method of claim 10 wherein said call comprises a conversation, and wherein said signal is also based on the current state of said conversation.

11. A method comprising transmitting a signal to a user who is engaged in a call, wherein said signal is based on at least a portion of dialog of said call and wherein the mode of communication represented by said signal is different than the mode of communication of said call.

15. A method comprising transmitting a signal to a user who is engaged in a call, wherein said signal is based on at least a portion of dialog of said call and wherein said signal is non-disruptive to said user.

16. The method of claim 15 wherein said signal is also based on the current state of said call.

17. The method of claim 15 wherein said call comprises a conversation, and wherein said signal is also based on the current state of said conversation.

18. A method comprising:

(a) receiving a first signal that comprises dialog of one or more users who are engaged in a call;

(b) generating a topic based on said dialog; and

(c) transmitting to at least one of said users a second signal that is based on said topic and that is not part of said call.

19. The method of claim 18 wherein generating said topic and transmitting said second signal occur during said call.

20. The method of claim 18 further comprising processing the contents of said first signal prior to generating said topic.

21. The method of claim 20 wherein said first signal represents speech, and wherein said processing comprises speech recognition.

22. The method of claim 20 wherein said processing comprises natural language processing.

23. The method of claim 18 wherein the mode of communication represented by said second signal is different than the mode of communication of said call.

24. The method of claim 18 wherein said second signal is non-disruptive to said user.

25. The method of claim 18 wherein said second signal is also based on the current state of said call.

26. The method of claim 18 wherein said call comprises a conversation, and wherein said second signal is also based on the current state of said conversation.

27. The method of claim 18 wherein said second signal is also based on the identity of at least one of said users.