Patron service allocation

• US 20060068787A1
• Filed: 09/30/2004
• Published: 03/30/2006
• Est. Priority Date: 09/30/2004
• Status: Abandoned Application

• Current Assignee: Intel Corporation
• Original Assignee: Intel Corporation
• Inventors: Knauerhase, Robert, Sengupta, Uttam K., Deshpande, Nikhil M.
• Application Number:
  US10/957,275
• Publication Number:
  US 20060068787A1
• Time in Patent Office: Days
• US Class Current: 455/435.300
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability

Abstract

Opportunistic and proactive scheduling of service establishment services can be performed, in part, by tracking customer availability to receive a service. For example, assuming a service establishment maintains a wait-list for a certain service, customers can be monitored to determine whether they appear available to receive their service at their allotted time, e.g., when their turn is predicted coming due based on predicted service availability. If the customer is determined not available, such as due to some obstacle preventing receiving service, the service establishment may re-prioritize one or more customers in the wait-list to take advantage of other customer availability. A wireless device associated with the customer and providing at least location data may be used at least in part to help determine customer availability.

Claims

1. A method for scheduling a service of a service establishment, the method comprising:

receiving a first request from a first customer for the service;

adding an entry for the first customer to a wait-list prioritizing service access;

predicting availability of the service;

determining a first estimated time of arrival (ETA) for the first customer based at least in part on a first obstacle to the first customer receiving the service; and

re-arranging the wait-list based at least in part on comparing the predicted availability and the first ETA.

2. The method of claim 1, further comprising:

receiving a second request from a second customer for the service;

adding an entry for the second customer to the wait-list;

determining a second ETA for the second customer based at least in part on a second obstacle to receiving the service; and

re-arranging the wait-list based at least in part on comparing the predicted availability and the second ETA.

3. The method of claim 2, further comprising:

wherein re-arranging the wait-list comprises selected ones of moving the first customer to a lower-priority position on the wait-list, and moving the second customer to a higher-priority position on the wait-list.

4. The method of claim 1, further comprising:

predicting a first customer availability for the first customer; and

determining the first ETA based at least in part on the first customer availability.

5. The method of claim 4, further comprising:

associating with the first customer a device providing location data for the first customer; and

determining the first ETA based at least in part on the location data.

6. The method of claim 5, wherein the device is a portable device.

7. The method of claim 1, further comprising:

associating with the first customer a device providing location data for the first customer; and

determining the first ETA based at least in part on the location data.

8. The method of claim 7, further comprising:

sending an alert to the device, the alert notifying at least of a change in the first customer'"'"'s priority in the wait-list.

9. The method of claim 7, further comprising:

receiving a status change message from the device;

re-prioritizing the first customer responsive to receiving the status change; and

re-arranging the wait-list based at least in part on said re-prioritizing.

10. The method of claim 1, wherein re-arranging the wait-list comprises moving the first customer to a lower-priority position on the wait-list.

11. The method of claim 1, wherein re-arranging the wait-list comprises moving an other customer to a higher-priority position on the wait-list.

13. The method of claim 11, further comprising:

receiving a second request from a second customer for the service;

adding an entry for the second customer to the wait-list;

determining a second customer availability for the second customer; and

re-arranging the wait-list based at least in part on both the first and the second customer availability.

14. The method of claim 13, wherein the first and the second customer availability are respectively determined based at least in part on obstacles to the first and second customers receiving the service.

12. A method for scheduling a service of a service establishment, the method comprising:

receiving a first request from a first customer for the service;

adding an entry for the first customer to a wait-list prioritizing service access;

determining a first customer availability for the first customer;

periodically receiving updates to the first customer availability; and

re-arranging the wait-list based at least in part on said updates to the first customer availability.

15. A method for scheduling a service of a service establishment for customers having associated devices capable of providing location data for the customers, the method comprising:

receiving a request from a customer for the service;

adding an entry for the customer to a wait-list prioritizing access to the service;

associating the customer'"'"'s associated device with the wait-list entry;

predicting an availability of the service;

predicting customer availability for selected customers of the wait-list; and

re-arranging the wait-list based at least in part on the predicted service availability and the predicted customer availability.

16. The method of claim 15, wherein predicting customer availability for the customer comprises determining location data for the customer.

17. The method of claim 15, further comprising:

determining estimated times of arrival (ETAs) for said selected customers based at least in part on said predicted customer availability; and

re-arranging the wait-list based at least in part on said ETAs and the predicted availability of the service.

18. A method comprising:

receiving customer information from a party including one or more customers requesting services from a service establishment, the customer information including location data for at least one member of the party;

generating service availability information in response to receiving the customer information; and

providing, to a wireless service provider that provides wireless services to the device corresponding to one of the one or more customers, the service availability information;

periodically receiving updates to said location data; and

periodically updating the service availability to account for said updated location data.

19. The method of claim 18, further comprising:

determining a least available member of the party, said member having a worst customer availability of the customers in the party;

wherein the location data included in the customer information is for the least available member.

20. The method of claim 18, wherein said updates are received from the wireless service provider.

21. The method of claim 18 wherein the wireless device comprises one of:

a cellular telephone, a pager, a personal digital assistant (PDA), a portable computer, a global positioning system (GPS) device, a watch, and a wireless electronic mail device.

22. The method of claim 18 wherein the service establishment comprises one of:

a restaurant, a hair salon, an automobile service facility, an amusement park attraction, a spa, a bar, a club, a golf course and a bowling facility.

23. The method of claim 18 wherein the customer information comprises one or more of:

a number of people in the party, a service preference and a wireless identifier.

24. The method of claim 22 wherein the wireless identifier comprises one of:

a cellular telephone number, a pager number, a wireless device network address, a user identifier, a group identifier.

25. The method of claim 18 wherein the service availability information comprises one or more of:

an estimated wait time, a distance between the service establishment and the wireless device, a service status, a location of the service establishment and a location of the wireless device.

26. An article comprising a computer-accessible medium having associated therewith instructions for scheduling a service of a service establishment that, when accessed, cause one or more processors to perform:

receiving a first request from a first customer for the service;

adding an entry for the first customer to a wait-list prioritizing service access;

predicting availability of the service;

determining a first estimated time of arrival (ETA) for the first customer based at least in part on a first obstacle to the first customer receiving the service; and

re-arranging the wait-list based at least in part on comparing the predicted availability and the first ETA.

27. The article of claim 26, wherein the associated instructions include further instructions, that, when accessed, cause one or more processors to perform:

receiving a second request from a second customer for the service;

adding an entry for the second customer to the wait-list;

determining a second ETA for the second customer based at least in part on a second obstacle to receiving the service; and

re-arranging the wait-list based at least in part on comparing the predicted availability and the second ETA.

28. The article of claim 26, wherein the associated instructions include further instructions, that, when accessed, cause one or more processors to perform:

associating with the first customer a device providing location data for the first customer; and

determining the first ETA based at least in part on the location data.

29. The article of claim 28, wherein the associated instructions include further instructions, that, when accessed, cause one or more processors to perform:

sending an alert to the device, the alert notifying at least of a change in the first customer'"'"'s priority in the wait-list.

37. The system of claim 26, wherein the instructions include further instructions that, when accessed, cause one or more processors to:

receiving a second request from a second customer for the service;

adding an entry for the second customer to the wait-list;

determining a second ETA for the second customer based at least in part on a second obstacle to receiving the service; and

re-arranging the wait-list based at least in part on comparing the predicted availability and the second ETA.

30. An article comprising a computer-accessible medium having associated therewith instructions for scheduling a service of a service establishment that, when accessed, cause one or more processors to perform:

receiving a first request from a first customer for the service;

adding an entry for the first customer to a wait-list prioritizing service access;

determining a first customer availability for the first customer;

periodically receiving updates to the first customer availability; and

re-arranging the wait-list based at least in part on said updates to the first customer availability.

31. The article of claim 30, wherein the associated instructions include further instructions, that, when accessed, cause one or more processors to perform:

receiving a second request from a second customer for the service;

adding an entry for the second customer to the wait-list;

determining a second customer availability for the second customer; and

re-arranging the wait-list based at least in part on both the first and the second customer availability.

32. An article comprising a computer-accessible medium having associated therewith instructions for scheduling a service of a service establishment for customers having associated devices capable of providing location data for the customers, the instructions, when accessed, causing one or more processors to perform:

receiving a request from a customer for the service;

adding an entry for the customer to a wait-list prioritizing access to the service;

associating the customer'"'"'s associated device with the wait-list entry;

predicting an availability of the service;

predicting customer availability for selected customers of the wait-list; and

re-arranging the wait-list based at least in part on the predicted service availability and the predicted customer availability.

33. The article of claim 32, wherein the associated instructions include further instructions, that, when accessed, cause one or more processors to perform:

determining estimated times of arrival (ETAs) for said selected customers based at least in part on said predicted customer availability; and

re-arranging the wait-list based at least in part on said ETAs and the predicted availability of the service.

34. An article comprising a computer-accessible medium having associated therewith instructions that, when accessed, cause one or more processors to perform:

receiving customer information from a party including one or more customers requesting services from a service establishment, the customer information including location data for at least one member of the party;

generating service availability information in response to receiving the customer information; and

providing, to a wireless service provider that provides wireless services to the device corresponding to one of the one or more customers, the service availability information;

periodically receiving updates to said location data; and

periodically updating the service availability to account for said updated location data.

35. The article of claim 34, wherein the associated instructions include further instructions, that, when accessed, cause one or more processors to perform:

determining a least available member of the party, said member having a worst customer availability of the customers in the party;

wherein the location data included in the customer information is for the least available member.

36. A system comprising:

a memory controller;

a device for accessing a computer-accessible medium communicatively coupled with the memory controller; and

an article comprising a computer-accessible medium having associated therewith instructions that, when accessed, cause one or more processors to;

receiving a first request from a first customer for the service;

adding an entry for the first customer to a wait-list prioritizing service access;

predicting availability of the service;

determining a first estimated time of arrival (ETA) for the first customer based at least in part on a first obstacle to the first customer receiving the service; and

re-arranging the wait-list based at least in part on comparing the predicted availability and the first ETA.