System and method for managing data concerning service dispatches involving geographic features
First Claim
1. A method comprising:
- receiving a request from a customer, the request pertaining to a customer location;
overlaying the customer location on a map;
overlaying the location of an object needed to service the request on the map; and
servicing the request using the map.
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Accused Products
Abstract
A method and system are disclosed that enable a seller of equipment to dispatch service personnel and parts to a remote location while taking into account geographic-specific conditions. The geographic-specific conditions can include, for example, inclement weather, planned activities and unplanned events that affect traffic to/from the remote location. The system includes, among other things, telecommunication facilities that link sellers, purchasers and third party service vendors. The system may also include data repository facilities to persist data that is received from external sources, generated from within, or sent outside the system. Persistent and/or transient data can be correlated with geographic-related externalities in order to modify the dispatch activities in order to meet ongoing commitments.
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Citations
23 Claims
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1. A method comprising:
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receiving a request from a customer, the request pertaining to a customer location;
overlaying the customer location on a map;
overlaying the location of an object needed to service the request on the map; and
servicing the request using the map. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for identifying one or more access routes concerning the service dispatches of a service provider, comprising:
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creating a data record for each service dispatch;
displaying an icon for the service dispatch on a map;
overlaying an externality on the map;
wherein the map indicates whether one of the one or more access routes is open. - View Dependent Claims (12, 13, 14)
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15. A method for servicing dispatches in response to a series of service calls, comprising:
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identifying the location of equipment that is the subject of each service call;
identifying the level of service associated with each piece of equipment;
identifying service resources necessary to service each piece of equipment;
generating a service dispatch that is associated with each service call, wherein each service dispatch is associated with a service dispatch record;
establishing a set of expected milestones associated with each service dispatch;
overlaying the location of equipment onto a map;
overlaying an externality onto the map that may affect completion of one or more milestones; and
monitoring, with respect to each service dispatch, the completion of the milestones associated with the service dispatch. - View Dependent Claims (16, 17, 18)
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19. A system for managing service dispatch records associated with service calls to a service provider, comprising:
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a customer database storing data concerning the service obligation of the service provider for the customer of the products that are the subject of the service calls;
a service provider database storing data concerning service dispatch resources concerning the customer and product associate with the service call;
a geographic information database storing data concerning geographic locations, the geographic information database capable of generating a map;
a display that is operable with the customer database and the service provider database, the map constructed and arranged to display the data associated with the service call arranged by location on the map;
a service dispatch generation module operable to generate a service dispatch record on the basis of the data from the customer database, customer database, and service provider database, wherein a generated service dispatch record includes a set of service milestones to be met as part of the completion of the service dispatch associated with the service call. - View Dependent Claims (20, 21, 22, 23)
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Specification