Greetings based on presence status
First Claim
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1. A system for handling a call placed from a caller to a called user, comprising:
- a voice message system, said voice message system handling said call if said called user fails to answer said call, said voice message system maintaining an inbox for said called user;
a presence indication mechanism adapted to communicate a presence status of said called user to said voice message system, said voice message system further adapted to play a greeting indicative of said communicated presence status if said presence status is an active state.
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Abstract
A voice message system utilizes presence status information obtained from a presence server in playing inbox greeting to incoming callers. The presence status can indicate the actual presence or availability of the called user and is thus dynamic in nature. By using a voice message system to reflect and relay the presence status, the presence status information can be heard by those devices which do not have the capability to display presence information.
53 Citations
18 Claims
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1. A system for handling a call placed from a caller to a called user, comprising:
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a voice message system, said voice message system handling said call if said called user fails to answer said call, said voice message system maintaining an inbox for said called user;
a presence indication mechanism adapted to communicate a presence status of said called user to said voice message system, said voice message system further adapted to play a greeting indicative of said communicated presence status if said presence status is an active state. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for handling a call placed from a caller to a called user, said call not answered by said called user, said method comprising:
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forwarding said call to a voice message system, said voice message system maintaining an inbox for said called user;
retrieving a presence status for said called user; and
playing a greeting to said caller from one of said inbox and said voice message system, said greeting indicative of a presence status if said presence status is an active state. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification