Downloadable and controllable music-on-hold

• US 20060072716A1
• Filed: 09/27/2004
• Published: 04/06/2006
• Est. Priority Date: 09/27/2004
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Inventors: Pham, Kim-Oanh Thi
• Application Number:
  US10/950,892
• Publication Number:
  US 20060072716A1
• Time in Patent Office: Days
• US Class Current: 379/88.170
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 3/4285 Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold

Abstract

A method is disclosed that enables a telecommunications terminal user who is on hold during a call to determine which audio segments, such as musical compositions, are to be played, without some of the costs, disadvantages, and limitations of techniques in the prior art. The illustrative embodiment of the present invention provides a controllable music-on-hold capability that allows the user to enter commands via the user'"'"'s telecommunications terminal keypad. In accordance with the illustrative embodiment of the present invention, a structure for storing computer files, referred to as an “audio segment box,” is established in a data-processing system. The audio segment box is similar to a “voice mail box” used in voice mail systems, except that the audio segment box is designated for audio segments that include musical compositions.

Claims

1. A method comprising:

receiving at a data-processing system a first signal that conveys a command from a telecommunications terminal; and

transmitting from said data-processing system to said telecommunications terminal an audio segment based on said command;

wherein said telecommunications terminal is on hold during a call.

2. The method of claim 1 further comprising:

receiving at said data-processing system a second signal that indicates that said telecommunications terminal is on hold; and

transmitting from said data-processing system to said telecommunications terminal a menu that refers to said command.

3. The method of claim 2 further comprising allocating a communications channel for the transmission of said menu and said audio segment to said telecommunications terminal.

4. The method of claim 2 wherein the transmission of said audio segment and the transmission of said menu are based on a calculated duration of said hold.

5. The method of claim 1 wherein said audio segment is one of a plurality of audio segments, and wherein each of said audio segments comprises a different musical composition.

6. The method of claim 1 wherein said data-processing system receives said command in the form of one or more dual tone multi-frequency signals.

7. The method of claim 1 further comprising storing at said data-processing system (i) said audio segment and (ii) a voice message, wherein said audio segment and said voice message are stored in the same file format.

8. A method comprising:

receiving at a data-processing system a first signal that conveys a request for a first communications channel for a first telecommunications terminal that is on hold during a call;

receiving at said data-processing system a second signal that conveys a first command from said first telecommunications terminal via said first communications channel; and

transmitting to said first telecommunications terminal via said first communications channel a first audio segment that is based on said first command.

9. The method of claim 8 wherein said call also involves a second telecommunications terminal, and wherein said second telecommunications terminal accesses at least one voice message from said data-processing system while said first telecommunications terminal is on hold.

10. The method of claim 8 further comprising:

receiving at said data-processing system a third signal that conveys a request for a second communications channel for a third telecommunications terminal that is on hold during a call;

receiving at said data-processing system a fourth signal that conveys a second command from said third telecommunications terminal via said second communications channel; and

transmitting a second audio segment to said third telecommunications terminal via said second communications channel, based on said second command;

wherein said first audio segment and said second audio segment are different.

11. The method of claim 8 wherein the transmission of said first audio segment is based on an estimated duration of said hold.

12. The method of claim 8 wherein said first command specifies skipping to a different audio segment than said first audio segment.

13. The method of claim 8 wherein said audio segment is one of a plurality of audio segments, and wherein each of said audio segments comprises a different musical composition.

14. The method of claim 8 wherein said data-processing system receives said first command in the form of one or more dual tone multi-frequency signals.

15. The method of claim 8 further comprising storing at said data-processing system (i) said audio segment and (ii) a voice message, wherein said audio segment and said voice message are stored in the same file format.

16. A method comprising:

receiving at a data processing system;

(i) a plurality of audio segments, wherein each audio segment of said plurality comprises a musical composition, and

(ii) a voice message from a first telecommunications terminal, wherein said voice message is for the user of a second telecommunications terminal; and

transmitting from said data processing system;

(i) an audio segment of said plurality to a third telecommunications terminal, and

(ii) said voice message to said second telecommunications terminal.

17. The method of claim 16 further comprising storing said plurality of audio segments and said voice signal in the same file format.

18. The method of claim 16 further comprising receiving (i) a first signal that conveys a first command for controlling playback of said audio segment and (ii) a second signal that conveys a second command to control playback of said voice mail, wherein said first command and said second command are invoked in the same manner.

19. The method of claim 18 wherein said first command specifies skipping to a different audio segment than said audio segment.

20. The method of claim 18 wherein said data-processing system receives said first command in the form of one or more dual tone multi-frequency signals.