Dialoguing rational agent, intelligent dialoguing system using this agent, method of controlling an intelligent dialogue, and program for using it

• US 20060072738A1
• Filed: 09/27/2005
• Published: 04/06/2006
• Est. Priority Date: 09/27/2004
• Status: Abandoned Application

• Current Assignee: Orange S.A.
• Original Assignee: Orange S.A.
• Inventors: Panaget, Franck, Bretier, Philippe, Louis, Vincent
• Application Number:
  US11/238,136
• Publication Number:
  US 20060072738A1
• Time in Patent Office: Days
• US Class Current: 379/265.20
• CPC Class Codes: G06N 5/043 Distributed expert systems; Blackboards

Abstract

A rational agent includes interpretation means to transform events translating a communication activity of an external agent into incoming formal records, a rational unit producing outgoing formal records as a function of the incoming formal records and a behavioral model of the rational agent, and outgoing events generation means transforming outgoing formal records into outgoing events materializing a communication activity of the rational agent with the external agent. The interpretation means comprise several interpretation modules, each of which is dedicated to a mode specific to it, and the rational agent also comprises an inputs and outputs management layer provided with a multimodal fusion module that takes account of all incoming events, redirects their interpretation to the different interpretation modules concerned, correlates incoming formal records and submits the incoming formal communication records thus correlated to the rational unit.

Claims

1. A dialoguing rational agent comprising:

a software architecture including at least means of interpreting incoming events, a rational unit, and means of generating outgoing events, the interpretation means being designed to transform incoming events translating a communication activity of an external agent into incoming formal communication records, during operation, the rational unit producing outgoing formal communication records as a function of the incoming formal communication records during operation; and

a behavioral model of the rational agent managed by the rational unit, and also during operation the generation means transforming outgoing formal communication records into outgoing events materializing a communication activity of the rational agent with the external agent;

wherein the software architecture also comprises an inputs and outputs management layer provided with at least one multimodal fusion module;

the interpretation means comprise a plurality of incoming event interpretation modules, each module being specifically dedicated to a particular communication mode, in that during operation all incoming events are handled by the multimodal fusion module that redirects interpretation of these incoming events to the various interpretation modules as a function of the mode of each; and

the multimodal fusion module correlates incoming formal communication records collected from these interpretation modules during the same fusion phase, and submits the incoming formal communication records thus correlated to the rational unit at the end of the fusion phase.

2. The dialoguing rational agent according to claim 1, wherein the fusion module redirects interpretation of incoming events by transmitting any incoming event expressed in the mode specific to this interpretation module to the interpretation module concerned, with a list of objects, if any, previously evoked in previous incoming events in the same fusion phase, and a list of formal communication records returned by the call from the previous interpretation module during the same fusion phase.

3. The dialoguing rational agent according to claim 2, wherein each interpretation module called by the fusion module returns a list of objects completed and updated to include any new evoked object or to modify any object evoked in the last incoming event, and a list of formal communication records translating the communication activity represented by all incoming events received since the beginning of the same fusion phase.

4. The dialoguing rational agent according to claim 2, wherein the fusion module includes a fusion phase management stack accessible in read and in write for all interpretation modules and for the fusion module.

5. The dialoguing rational agent according to claim 3, wherein the fusion module includes a fusion phase management stack accessible in read and in write for all interpretation modules and for the fusion module.

15. An intelligent dialoguing system comprising at least one dialoguing rational agent according to claim 1, associated with a multimodal communication interface.

6. A dialoguing rational agent comprising:

a software architecture including at least means of interpreting incoming events, a rational unit, and means of generating outgoing events, the interpretation means being designed to transform incoming events translating a communication activity of an external agent into incoming formal communication records, during operation, the rational unit producing outgoing formal communication records as a function of the incoming formal communication records during operation; and

a behavioral model of the rational agent managed by the rational unit, and also during operation the generation means transforming outgoing formal communication records into outgoing events materializing a communication activity of the rational agent with the external agent;

wherein the inputs and outputs management layer is provided with a multimodal fission module;

the generation means comprise a plurality of modules generating outgoing events, each of which is specifically dedicated to a communication mode specific to it;

the multimodal fission module redirects transformation of outgoing formal communication records generated by the rational unit as outgoing events with corresponding modes to the different generation modules; and

the multimodal fission module manages the flow of these outgoing events.

7. The dialoguing rational agent according to claim 6, wherein the fission module redirects interpretation of incoming events by transmitting any incoming event expressed in the mode specific to this interpretation module to the interpretation module concerned, with a list of objects, if any, previously evoked in previous incoming events in the same fission phase, and a list of formal communication records returned by the call from the previous interpretation module during the same fission phase.

8. The dialoguing rational agent according to claim 7, wherein each interpretation module called by the fission module returns a list of objects completed and updated to include any new evoked object or to modify any object evoked in the last incoming event, and a list of formal communication records translating the communication activity represented by all incoming events received since the beginning of the same fission phase.

9. The dialoguing rational agent according to claim 7, wherein the fission module includes a fission phase management stack accessible in read and in write for all interpretation modules and for the fission module.

10. The dialoguing rational agent according to claim 8, wherein the fission module includes a fission phase management stack accessible in read and in write for all interpretation modules and for the fission module.

11. The dialoguing rational agent according to claim 6, wherein the multimodal interpretation and generation modules for a particular mode belong to the same processing module for this mode.

12. The dialoguing rational agent according to claim 6, wherein the fission module redirects transformation of outgoing formal records into outgoing events by sequentially addressing the outgoing formal communication records generated by the rational unit and a tree structure to be completed, organized into branches, each of which will represent one of the outgoing events, to the different generation modules, and wherein each generation module returns the tree structure to the fission module after having completed it with the outgoing event(s) expressed in the mode specific to this generation module.

13. The dialoguing rational agent according to claim 12, wherein the tree structure is a mark-up structure, and wherein each generation module uses a tag common to all generation modules to identify the same object evoked in an outgoing event.

14. The dialoguing rational agent according to claim 13, wherein at least one of the generation modules is designed to selectively call a generation module previously called by the fission module for a new processing, so as to transmit a new partial structure to it containing the outgoing event generated by the calling generation module and no longer containing the outgoing event previously generated by the called generation module.

16. An intelligent dialoguing system comprising at least one dialoguing rational agent according to claim 6, associated with a multimodal communication interface.

17. A method for controlling an intelligent dialogue between a controlled rational agent and an external agent, the method comprising:

at least interpretation operations consisting of interpreting incoming events supplied to the controlled rational agent by transforming them into incoming formal communication records;

determination operations consisting of generating appropriate responses to the incoming formal communication records in the form of outgoing formal communication records; and

expression operations consisting or transforming outgoing formal communication records to produce outgoing events addressed to the external agent;

wherein the method also comprises switching operations, correlation operations and phase management operations, in that at least one switching operation consists of taking account of at least one incoming event as a function of a mode of expression of this incoming event, in that the operations to interpret incoming events expressed in the corresponding different modes are used separately, in that at least one correlation operation consists of collecting the incoming formal communication records corresponding to different modes of incoming events, during the same fusion phase, for joint processing of these incoming formal communication records by the same determination operation, and in that phase management operations consist of at least determining at least one fusion phase.

18. The method according to claim 17, wherein the phase management operations include at least one operation to update a stack or a list of objects for management of closure of the fusion phase consisting of selectively storing at least one new object in the stack during an interpretation operation, to indicate the expected appearance of at least one new event before the end of the fusion phase, and selectively removing one or several objects from the stack during an interpretation operation in the case in which the corresponding expected events are no longer expected before the end of the fusion phase.

19. The control method according to claim 18, wherein the phase management operations also include a stack viewing operation consisting of selectively viewing all objects in the stack during an interpretation operation.

20. The method according to claim 19, wherein the phase management operations also include a timing operation consisting of selectively removing a delay type object from the stack, setting a timeout for the duration of this delay, and viewing the stack when this delay has elapsed.

21. The method according to claim 20, wherein the phase management operations also include an operation to close the fusion phase consisting of terminating the fusion phase after the interpretation operations, when the stack is empty.

26. A computer program containing program instructions for implementing the method according to claim 17, when this program is installed on computer equipment for which it is intended.

22. A method for controlling an intelligent dialogue between a controlled rational agent and an external agent, the method comprising:

at least interpretation operations consisting of interpreting incoming events supplied to the controlled rational agent by transforming them into incoming formal communication records;

determination operations consisting of generating appropriate responses to the incoming formal communication records in the form of outgoing formal communication records; and

expression operations consisting or transforming outgoing formal communication records to produce outgoing events addressed to the external agent;

wherein the method also comprises a concatenation operation consisting of at least applying expression operations associated with corresponding different output modes to the outgoing formal communication records sequentially, and producing a tree structure organized in branches, each of which represents one of the outgoing events, each expression operation completing this tree structure with modal information specific to this expression operation.

23. The method according to claim 22, wherein the concatenation operation produces a tree structure with tags, and wherein at least some of the expression operations associated with different corresponding output modes use a common tag to evoke the same object invoked in an outgoing event.

24. The method according to claim 22, wherein each expression operation is designed so that it calls another expression operation already called during the same concatenation operation and to have an outgoing event previously generated by this other expression operation modified by this other expression operation in the tree structure being constructed.

25. The method according to claim 23, wherein each expression operation is designed so that it calls another expression operation already called during the same concatenation operation and to have an outgoing event previously generated by this other expression operation modified by this other expression operation in the tree structure being constructed.

27. A computer program containing program instructions for implementing the method according to claim 22, when this program is installed on computer equipment for which it is intended.