Voice quality on a communication link based on customer feedback
First Claim
1. A system that facilitates management of audio signal quality of a communications link, comprising:
- a communications component that facilitates communication over the communications link; and
a feedback component that facilitates generation of a user feedback signal when the communications link is active.
3 Assignments
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Accused Products
Abstract
Architecture that facilitates initiation of a user feedback signal during a telephone call when perceiving reduced voice quality. In response to receiving the feedback signal, the telephone network performs a number of measurements on the system and related to the user device that can be analyzed to determine the problem, and potentially resolve the problem. The feedback signal can be initiated by any number of user input means, including selection of a key or combination of keys on a cell phone keypad that generate signals which can be interpreted by the telephone network as the feedback signal, e.g., a DTMF signal.
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Citations
61 Claims
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1. A system that facilitates management of audio signal quality of a communications link, comprising:
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a communications component that facilitates communication over the communications link; and
a feedback component that facilitates generation of a user feedback signal when the communications link is active. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A system that facilitates management of voice signal quality, comprising:
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a communications component that communicates a telephone call; and
a feedback component that facilitates generation of a quality feedback signal during the telephone call. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31)
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32. A mobile terminal that facilitates management of voice signal quality of a telephone call, comprising:
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a communications component that communicates the telephone call; and
a feedback component that facilitates generation of a voice quality feedback signal during the telephone call by a user of the mobile terminal. - View Dependent Claims (33, 34, 35, 36, 37, 38, 39, 40)
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41. A method of managing signal quality of a communications link, the method comprising:
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monitoring the communications link during communication of data over the communications link; and
manually initiating a signal during communication of the data, which signal is transmitted over the communications link when integrity of the communications link has changed. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53)
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54. A method of managing signal quality of a telephone call, the method comprising:
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participating in the telephone call; and
initiating a voice quality signal during the telephone call, which voice quality signal is transmitted over a network when signal integrity of the telephone call is reduced. - View Dependent Claims (55, 56, 57)
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58. A telephone communications system, comprising:
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a core communications component that facilitates telephone communications between at first user and a second user; and
a voice quality management system that processes a user signal transmitted during the telephone communications. - View Dependent Claims (59, 60, 61)
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Specification