Method and system for drive through retail operation
First Claim
Patent Images
1. A method for conducting a retail operation comprising:
- providing a retail operation that comprises a building having two ingress/egress lanes and crossover lanes for moving from one ingress/egress lane to the other;
accepting an order from a customer via a remote communication device;
identifying said customer via at least one of a caller identification device and voice recognition device;
accessing an individualized database comprising data representative of the customer;
filling said order such that items ordered are packed and awaiting pickup by the customer upon arrival at a retail operation location.
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Abstract
A microprocessor retail operation accepts orders from customers that are remote from the operation. A caller identification device or voice recognition device identifies the customer and accesses an individualized database including data representative of the customer. The order for goods is filled such that it awaits arrival of the customer. The customer is identified upon arrival at the location of the retail operation. The system alerts an employee of the customer'"'"'s arrival at the retail store. The transaction is consummated when a microprocessor records the transaction and an employee delivers the ordered goods.
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Citations
17 Claims
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1. A method for conducting a retail operation comprising:
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providing a retail operation that comprises a building having two ingress/egress lanes and crossover lanes for moving from one ingress/egress lane to the other;
accepting an order from a customer via a remote communication device;
identifying said customer via at least one of a caller identification device and voice recognition device;
accessing an individualized database comprising data representative of the customer;
filling said order such that items ordered are packed and awaiting pickup by the customer upon arrival at a retail operation location. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A retail operation comprising:
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a building having two ingress/egress lanes and crossover lanes for moving from one ingress/egress lane to the other;
a receiving means that receives an order from a customer remote from the retail operation;
a microprocessor coupled to the receiving means;
a first identification means that automatically identifies the customer when placing the order and coupled to the microprocessor such that the microprocessor may access customer specific information;
an ingress roadway surface that provides access to retail operation;
a vehicle sensor provided near the roadway surface to detect arrival of the customer;
a second identification means that automatically identifies the customer upon arrival at the retail operation, said second identification means being coupled to the microprocessor; and
a pickup area for temporarily parking an automobile to allow ordered items to be loaded into a customer'"'"'s automobile. - View Dependent Claims (9, 10, 11, 12)
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13. A method for performing a retail operation that comprises a building having two ingress/egress lanes and crossover lanes for moving from one ingress/egress lane to the other and a means for identifying customers upon arrival at the retail operation, said retail operation including at least two points of sales that include computer terminals that alert retail operation employees upon arrival of the customers to convey information on a storage location customer orders, said method comprising:
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providing two ingress/egress lanes and crossover lanes for moving from one ingress/egress lane to the other and a means for identifying customers upon arrival at the retail operation, said retail operation including at least two points of sales that include computer terminals that alert retail operation employees upon arrival of the customers to convey information on a storage location customer orders;
accepting an order from a customer via a remote communication device;
identifying said customer via at least one of a caller identification device and voice recognition device;
accessing an individualized database comprising data representative of the customer;
filling said order such that items ordered are packed and awaiting pickup by the customer upon arrival at a retail operation location. - View Dependent Claims (14, 15, 16, 17)
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Specification