Emergency call handling in a voice-over-packet environment

• US 20060078095A1
• Filed: 11/12/2004
• Published: 04/13/2006
• Est. Priority Date: 10/13/2004
• Status: Active Grant

• Current Assignee: BCE Incorporated
• Original Assignee: BCE Incorporated
• Inventors: Wilkes, Marie Berthe Barbara, Habib, Hakem M., Caron, Guy, Crago, William B., Brabant, Bernard
• Granted Patent: US 7,079,627 B2
• Time in Patent Office: Days
• US Class Current: 379/45
• CPC Class Codes: H04L 2012/6481 Speech, voice
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 2242/14 with services dependent on location where the service is an information service H04M2242/15; services independent of location H04M3/42229
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 7/128 Details of addressing, directories or routing tables

Abstract

A method of routing an emergency call received at a network element. The method comprises determining a directory number associated with a communication device having originated the emergency call, consulting a local database to obtain routing information associated with the directory number, and directing the call and the routing information over a path dedicated to emergency calls. Also, a network element which comprises the database as well as a control entity, the control entity being operative for receiving an incoming call originated by one of the communication devices, determining the directory number associated with the communication device having originated the call, determining whether the call is an emergency call and, responsive to the call being an emergency call, accessing the database to obtain the routing information related to the directory number and directing the call as well as the routing information over a trunk group dedicated to emergency calls.

Claims

1. A method of routing an emergency call received at a network element, comprising:

determining a directory number associated with a communication device having originated the emergency call;

consulting a local database to obtain routing information associated with the directory number; and

directing the call and the routing information over a path dedicated to emergency calls.

2. The method defined in claim 1, wherein the path dedicated to emergency calls includes a virtual trunk group.

3. The method defined in claim 1, wherein the path dedicated to emergency calls comprises dedicated circuit-switched lines.

4. The method defined in claim 2, wherein the path dedicated to emergency calls further comprises dedicated circuit-switched lines.

5. A network element for use in a network that provides voice-over-packet services to a plurality of communication devices, each of the communication devices being associated with a respective directory number, the network element comprising:

a database that relates routing keys to respective directory numbers;

a control entity operative for;

receiving an incoming call originated by one of the communication devices;

determining the directory number associated with the communication device having originated the call;

determining whether the call is an emergency call;

responsive to the call being an emergency call;

(i) accessing the database to obtain the routing key related to the directory number; and

(ii) directing the call and the routing key obtained at (i) towards a gateway over a trunk group dedicated to emergency calls, the gateway connecting the network element to a dedicated emergency network.

6. The network element defined in claim 5, wherein the trunk group dedicated to emergency calls is a virtual trunk group.

7. The network element defined in claim 5, wherein the control entity being operative to determine whether the call is an emergency call comprises the control entity being operative to determine whether a set of leading digits have been dialed.

8. The network element defined in claim 5, wherein the control entity being operative to determine whether the call is an emergency call comprises the control entity being operative to determine whether the set of leading digits is selected from the group consisting of “

9-1-1”

, “

1-1-2” and

“

9-9-9”

.

9. The network element of claim 5 being a packet switch.

10. The network element of claim 5 being a softswitch.

11. The network element of claim 5 being a multimedia communication server (MCS).

12. The network element defined in claim 5, wherein the dedicated emergency network connects the gateway to a plurality of public safety answering points (PSAPs), wherein the routing key related to a particular directory number associated with a particular communication device defines a route to a particular one of the PSAPs.

13. A network architecture for providing voice-over-packet services to a plurality of communication devices, each of the communication devices being associated with a respective directory number, the network architecture comprising:

(a) a packet switch;

(b) a gateway connected to the packet switch and connectable to a circuit-switched emergency network;

(c) a database that relates individual directory numbers to respective routing keys;

(d) wherein the packet switch is operative for;

receiving an incoming emergency call from one of the communication devices;

determining the directory number associated with the communication device having placed the emergency call;

accessing the database to obtain the routing key related to the directory number determined in the previous step;

directing the emergency call, the associated directory number and the associated routing key towards the gateway.

14. The network architecture defined in claim 13, wherein directing the emergency call towards the gateway is performed over a trunk group dedicated to emergency calls.

15. The network architecture defined in claim 14, wherein the trunk group dedicated to emergency calls is a virtual trunk group.

16. The network architecture defined in claim 15, the gateway being operative for:

receiving the incoming emergency call, the associated directory number and the associated routing key from the packet switch;

determining an emergency telephone number in the circuit-switched emergency network on the basis of the received routing key;

directing the emergency call and the associated directory number towards the emergency telephone number determined in the previous step.

17. A network architecture for providing voice-over-packet services to a plurality of communication devices, each of the communication devices being associated with a respective directory number, the network architecture comprising:

(a) a packet switch;

(b) a gateway connected to the packet switch and connectable to a circuit-switched emergency network;

(c) a database that relates individual directory numbers to respective routing keys;

(d) wherein the packet switch is operative for;

receiving an incoming call originated by one of the communication devices;

determining the directory number associated with the communication device having originated the call;

determining whether the call is an emergency call;

responsive to the call being an emergency call;

(i) accessing the database to obtain the routing key related to the directory number; and

(ii) directing the call, the associated directory number and the routing key obtained at (i) towards the gateway.

18. The network architecture defined in claim 17, wherein directing the emergency call towards the gateway is performed over a trunk group dedicated to emergency calls.

19. The network architecture defined in claim 18, wherein the trunk group dedicated to emergency calls is a virtual trunk group.

20. The network architecture defined in claim 19, the gateway being operative for:

receiving the incoming emergency call, the associated directory number and the associated routing key from the packet switch;

determining an emergency telephone number in the circuit-switched emergency network on the basis of the received routing key;

directing the emergency call and the associated directory number towards the emergency telephone number determined in the previous step.

21. The network architecture defined in claim 20, wherein the packet switch being operative to determine whether the call is an emergency call comprises the packet switch being operative to determine whether a set of leading digits have been dialed.

22. The network architecture defined in claim 20, wherein the packet switch being operative to determine whether the call is an emergency call comprises the packet switch being operative to determine whether the set of leading digits is selected from the group consisting of “

9-1-1”

, “

1-1-2” and

“

9-9-9”

.

23. The network element defined in claim 20, wherein the routing key related to a particular directory number associated with a particular communication device defines a route to a particular one of the PSAPs.

24. A computer-readable storage medium comprising instructions for execution by a computer to implement a method of routing an emergency call received at a network element, the method comprising:

determining a directory number associated with a communication device having originated the emergency call;

consulting a local database to obtain routing information associated with the directory number; and

directing the call and the routing information over a path dedicated to emergency calls.

25. A computer-readable storage medium comprising computer-readable program code for execution by a computer in a network element upon receipt of an emergency call, the computer-readable program code comprising:

computer-readable program code for determining a directory number associated with a communication device having originated an emergency call;

computer-readable program code for consulting a local database to obtain routing information associated with the directory number; and

computer-readable program code for directing the call and the routing information over a path dedicated to emergency calls.