System and method for monitoring and responding to device conditions
First Claim
1. A system for monitoring a device and delivering context-appropriate instructional information to a user interface, comprising:
- a device having at least one sensor adapted to detect a condition of the device and to generate a sensor signal indicating the detected condition;
a content server adapted to receive and analyze the sensor signal, the content server comprising a device database having technical information concerning sensor signals, comprising a library of instructional material corresponding to particular sensor signals, and a criteria for determining whether a sensor signal indicates a potential need for instructional material;
wherein the content server is adapted to access the device database to determine the meaning of the sensor signal, whether instructional material is indicated, and to identify appropriate instructional material based upon the sensor signal if indicated; and
a user interface;
wherein the content server is configured to communicate the identified instructional material to the user interface.
1 Assignment
0 Petitions
Accused Products
Abstract
A system and method for monitoring and responding to device conditions is provided. A content server monitors sensed conditions of a device. Upon detection of an action-triggering condition, such as an error in the device, the content server accessed databases containing information pertaining to the monitored device in order to determine the nature of the error. When the error is identified, a database including a library of instructional content is accessed and the content server selects appropriate instructional content to enable a user to resolve the issue that prompted the error condition. Once the content server has chosen the correct instructional media, the content is delivered to a device client comprising a display screen at or adjacent the monitored device. Preferably, the instructional media comprises full motion video so that the device user simply copies what is seen on the display in order to resolve the issue. Action-triggering conditions can also include issues such as maintenance needs, training conditions, and user help requests.
94 Citations
27 Claims
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1. A system for monitoring a device and delivering context-appropriate instructional information to a user interface, comprising:
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a device having at least one sensor adapted to detect a condition of the device and to generate a sensor signal indicating the detected condition;
a content server adapted to receive and analyze the sensor signal, the content server comprising a device database having technical information concerning sensor signals, comprising a library of instructional material corresponding to particular sensor signals, and a criteria for determining whether a sensor signal indicates a potential need for instructional material;
wherein the content server is adapted to access the device database to determine the meaning of the sensor signal, whether instructional material is indicated, and to identify appropriate instructional material based upon the sensor signal if indicated; and
a user interface;
wherein the content server is configured to communicate the identified instructional material to the user interface. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for remotely monitoring a plurality of devices and delivering context-appropriate media, comprising:
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electronically receiving a first error signal corresponding to an error condition detected in connection with a first one of the monitored devices;
providing a database comprising a plurality of instructional media files comprising instructions for resolving a plurality of potential error conditions of the monitored devices, the database correlating a first instructional media file to the first error condition signal;
accessing the database and identifying the first instructional media file as corresponding to the first error condition signal; and
delivering the first instructional media file to a user interface. - View Dependent Claims (11, 12, 13, 14, 15)
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16. A method for remotely monitoring a device and delivering context-sensitive instruction, comprising:
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receiving an electronic signal indicating a device condition;
accessing a database to determine whether a response action is warranted in response to the device condition;
if a response action is warranted, accessing a database to provide instructional media concerning the device condition; and
directing delivery of the instructional media to a user interface. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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Specification