Method and system for enabling two way communication during a failed transmission condition

• US 20060079203A1
• Filed: 10/08/2004
• Published: 04/13/2006
• Est. Priority Date: 10/08/2004
• Status: Abandoned Application

• Current Assignee: General Motors Corporation (General Motors Company)
• Original Assignee: General Motors Corporation (General Motors Company)
• Inventors: Nicolini, Daniele
• Application Number:
  US10/961,361
• Publication Number:
  US 20060079203A1
• Time in Patent Office: Days
• US Class Current: 455/411
• CPC Class Codes: H04M 11/002 with telemetering systems telemetering in general G08C
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

A method and system for enabling two way communications between a mobile vehicle and a call center during a failed transmission condition is disclosed. A cleared number voice call is initiated from a telematics unit to a call center based on a failed transmission condition. A cleared number voice call communication channel is established between the telematics unit and the call center. A data request for at least one vehicle data is received from the call center to the telematics unit via the established communication channel. The requested vehicle data is communicated from the telematics unit to the call center via the established communication channel.

Claims

1. A method of enabling two way communications between a mobile vehicle and a call center during a failed transmission condition, the method comprising:

initiating a cleared number voice call from a telematics unit to a call center based on a failed transmission condition;

establishing a cleared number voice call communication channel between the telematics unit and the call center;

receiving at least one vehicle data request from the call center to the telematics unit via the established communication channel; and

communicating the requested vehicle data from the telematics unit to the call center via the established communication channel.

2. The method of claim 1, wherein initiating a cleared number voice call from a telematics unit to a call center based on a failed transmission condition further comprises:

attempting to transmit at least one authenticated call from the telematics unit to the call center;

recognizing at least one failure to transmit an authenticated call from the telematics unit to the call center; and

transmitting the cleared number voice call from the telematics unit to the call center based on the recognized failure.

3. The method of claim 2, wherein the at least one failure comprises three failures.

4. The method of claim 1, wherein the vehicle data request is selected from the group consisting of a verbal command, an electronic verbal command and a dual tone multi-frequency command.

5. The method of claim 1, further comprising:

receiving a software modification command from the call center; and

performing a software modification responsive to the received software modification command.

6. The method of claim 1, wherein the requested vehicle data is selected from a group consisting of station identification number, mobile identification number, mobile dialable number, electronic serial number, vehicle location, vehicle identification number, symbolic instruction debugger/preferred roaming list table data, vehicle diagnostic codes and combinations thereof.

7. The method of claim 1, wherein communicating the requested vehicle data from the telematics unit to the call center further comprises communicating the requested vehicle data from the telematics unit to the call center in the form of electronic verbal data.

8. A system for enabling two way communications between a mobile vehicle and a call center during a failed transmission condition, the system comprising:

means for initiating a cleared number voice call from a telematics unit to a call center based on a failed transmission condition;

means for establishing a cleared number voice call communication channel between the telematics unit and the call center;

means for receiving at least one vehicle data request from the call center to the telematics unit via the established communication channel; and

means for communicating the requested vehicle data from the telematics unit to the call center via the established communication channel.

9. The system of claim 8, wherein the means for initiating a cleared number voice call from a telematics unit to a call center based on a failed transmission condition further comprises:

means for attempting to transmit at least one authenticated call from the telematics unit to the call center;

means for recognizing at least one failure to transmit an authenticated call from the telematics unit to the call center; and

means for transmitting the cleared number voice call from the telematics unit to the call center based on the recognized failure.

10. The system of claim 8, further comprising:

means for receiving a software modification command from the call center; and

means for performing a software modification responsive to the received software modification command.

11. The system of claim 8, wherein the means for communicating the requested vehicle data from the telematics unit to the call center further comprises means for communicating the requested vehicle data from the telematics unit to the call center in the form of electronic verbal data.

12. A computer readable medium storing a computer program for enabling two way communications between a mobile vehicle and a call center during a failed transmission condition comprising:

computer readable code for initiating a cleared number voice call from a telematics unit to a call center based on a failed transmission condition;

computer readable code for establishing a cleared number voice call communication channel between the telematics unit and the call center;

computer readable code for receiving at least one vehicle data request from the call center to the telematics unit via the established communication channel; and

computer readable code for communicating the requested vehicle data from the telematics unit to the call center via the established communication channel.

13. The computer readable medium of claim 12, wherein the computer readable code for initiating a cleared number voice call from a telematics unit to a call center based on a failed transmission condition further comprises:

computer readable code for attempting to transmit at least one authenticated call from the telematics unit to the call center;

computer readable code for recognizing at least one failure to transmit an authenticated call from the telematics unit to the call center; and

computer readable code for transmitting the cleared number voice call from the telematics unit to the call center based on the recognized failure.

14. The computer readable medium of claim 13, wherein the at least one failure comprises three failures.

15. The computer readable medium of claim 12, wherein the vehicle data request is selected from the group consisting of a verbal command, an electronic verbal command and a dual tone multi-frequency command.

16. The computer readable medium of claim 12, further comprising:

computer readable code for receiving a software modification command from the call center; and

computer readable code for performing a software modification responsive to the received software modification command.

17. The computer readable medium of claim 12, wherein the requested vehicle data is selected from a group consisting of station identification number, mobile identification number, mobile dialable number, electronic serial number, vehicle location, vehicle identification number, symbolic instruction debugger/preferred roaming list table data, vehicle diagnostic codes and combinations thereof.

18. The computer readable medium of claim 12, wherein the computer readable code for communicating the requested vehicle data from the telematics unit to the call center further comprises computer readable code for communicating the requested vehicle data from the telematics unit to the call center in the form of electronic verbal data.