Methods and apparatus for residential food brokering services

• US 20060080165A1
• Filed: 03/17/2005
• Published: 04/13/2006
• Est. Priority Date: 09/29/2004
• Status: Abandoned Application

• Current Assignee: Order Inn, Inc.
• Original Assignee: Order Inn, Inc.
• Inventors: Sutcliffe, Eric
• Application Number:
  US11/083,302
• Publication Number:
  US 20060080165A1
• Time in Patent Office: Days
• US Class Current: 705/11
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/08 Auctions
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

Methods and apparatus for brokering food services are disclosed. The methods and apparatus described herein provide quality controlled food delivery services to homes. A call center operator routes each call to the appropriate restaurant and stays on the phone line to monitor the call. The restaurant delivers the order and collects the appropriate fee. Menus for residential delivery may be hybrid menus including food items from a plurality of different restaurants.

Claims

1. A method of brokering food services to a residence, the method comprising:

creating a menu including food items from a plurality of different restaurants, wherein each of the plurality of restaurants operates a food delivery service;

mailing the menu to a plurality of residences;

facilitating the reception of a first call from a residential customer to a call center operator;

facilitating the placing of a second call from the call center operator to an order taker associated with a restaurant in the plurality of restaurants;

connecting the residential customer, the call center operator, and the order taker in at least a three-way call; and

facilitating a recording of information by the call center operator during the at least three-way call, the information being associated with a food order given to the order taker by the residential customer.

2. A method as defined in claim 1, wherein the menu is mailed by a food service broker and each of the plurality of restaurants pays the food service broker a fee based on a number of food orders received.

3. A method as defined in claim 1, wherein the menu is mailed by a food service broker and each of the plurality of restaurants pays the food service broker a periodic fee.

4. A method as defined in claim 1, wherein the menu is mailed by a food service broker and each of the plurality of restaurants pays the food service broker without raising a price associated with the food items on the menu as compared to a price associated with the food items charged by each of the plurality of restaurants when an order is received that does not come from the menu.

5. A method as defined in claim 1, further comprising displaying a restaurant-specific menu on a computer screen associated with the call center operator based on a geographical identifier.

6. A method as defined in claim 5, wherein data used to generate the restaurant-specific menu is transmitted from a computer associated with a food services broker to a computer associated with the call center operator in real time.

7. A method as defined in claim 6, wherein the restaurant-specific menu is displayed to the call center operator via a web browser.

8. A method as defined in claim 1, further comprising transmitting call center script data from a computer associated with a food services broker to a computer associated with the call center operator in real time.

9. A method as defined in claim 8, wherein the call center script data is displayed to the call center operator via a web browser.

10. A method as defined in claim 1, further comprising:

generating a report based on the information recorded by the call center operator; and

transmitting the report to the restaurant.

11. A method as defined in claim 10, wherein the report is displayed to an owner of the restaurant via a web browser.

12. A method as defined in claim 1, further comprising facilitating delivery of food from the restaurant to the residential customer.

13. A method as defined in claim 1, further comprising transferring funds from a first account associated with the restaurant to a second account associated with a food services broker.

14. A method as defined in claim 13, wherein transferring funds from the first account to the second account comprises electronically transferring funds in an amount based on the information recorded by the call center operator.

15. A method as defined in claim 1, further comprising determining a geographical identifier associated with the residential customer.

16. A method as defined in claim 15, wherein determining the geographical identifier associated with the residential customer comprises asking the residential customer for an area number printed on the menu.

17. A method as defined in claim 15, wherein determining the geographical identifier associated with the residential customer comprises reading caller identification information associated with the first call.