Method for reengineering of business processes

• US 20060080326A1
• Filed: 10/07/2004
• Published: 04/13/2006
• Est. Priority Date: 10/07/2004
• Status: Abandoned Application

• Current Assignee: General Electric Company
• Original Assignee: General Electric Company
• Inventors: Pavese, Marc, Messmer, Richard Paul, Johnson, Christopher Donald, Kapoor, Navneet, Akbay, Kunter Seref
• Application Number:
  US10/959,769
• Publication Number:
  US 20060080326A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A method for reengineering of a business process. The method includes extracting baseline information requirements of at least one business process, wherein the step of extracting includes interviewing a process owner of each of the sub-processes of the business process based on a predetermined questionnaire and quantifying information requirements of each of the sub-processes of the business process based on the questionnaire. The method also includes displaying the baseline information requirements in a predetermined matrix structure and prioritizing opportunities for removing information bottlenecks in the at least one business process using the predetermined matrix structure.

Claims

1. A method for reengineering of at least one business process, comprising:

extracting baseline information requirements of said at least one business process;

wherein the step of extracting comprises;

interviewing a process owner of each of said sub-processes of said at least one business process based on a predetermined questionnaire; and

quantifying information requirements of each of said sub-processes of said at least one business process based on said questionnaire;

displaying said baseline information requirements in a predetermined matrix structure; and

prioritizing opportunities for removing information bottlenecks in said at least one business process using said predetermined matrix structure.

2. The method according to claim 1, wherein said extracting further comprises:

identifying a plurality of high level sub-processes of said at least one business process;

obtaining process maps for each of said sub-processes of said at least one business process; and

obtaining all forms and documents used in each of said sub-processes of said at least one business process.

3. The method according to claim 1, wherein said extracting comprises extracting across a plurality of functions of said at least one business process.

4. The method according to claim 1, wherein said displaying comprises:

displaying said information in at least one row and at least one column of said predetermined matrix format; and

displaying said information in at least one cell of said predetermined matrix format.

5. The method according to claim 4, wherein said information in said at least one row comprises information related to a category of said baseline information.

6. The method according to claim 4, wherein said information in said at least one column comprises information related to where said baseline information is used.

7. The method according to claim 4, wherein said information in said at least one cell comprises information related to how said baseline information is obtained.

8. The method according to claim 4, wherein displaying said information further comprises coloring said at least one cell based on said baseline information in said cell, wherein said coloring is based on a predetermined coloring scheme.

9. The method according to claim 1, wherein said removing information bottlenecks comprises removing information bottlenecks using digitization.

10. The method according to claim 1, wherein said prioritizing comprises:

prioritizing based on a color of at least one row of said predetermined matrix; and

prioritizing based on a color of at least one column of said predetermined matrix.

prioritizing based on a color of at least one cell of said predetermined matrix.

11. The method according to claim 1, wherein said at least one business process comprises a core business process.

12. The method according to claim 1, wherein said reengineering comprises reengineering before digitization.

13. The method according to claim 1, wherein said at least one business process comprises process for a transactional business system.

14. The method according to claim 13, wherein said at least one business process comprises at least one of credit, sourcing, pricing or finance.

15. The method according to claim 1 further comprising sharing said information with at least one function of said at least one business process.

16. A system to reengineer at least one business process, comprising:

at least one questionnaire for interviewing an expert for eliciting baseline information requirement of said business process;

a plurality of documents related to said baseline information requirement of said business process; and

a matrix to display said baseline information requirement of said business process.

17. The system according to claim 16, wherein said at least one questionnaire comprises:

at least one question related to what baseline information is required;

at least one question related to why said baseline information is required;

at least one question related to how said baseline information is obtained; and

at least one question related to how said baseline information is intended to be used.

18. The system according to claim 16, wherein said plurality of documents comprises:

at least one process map of at least one sub-process of said business process;

at least one form related to said at least one sub-process of said business process.

19. The system according to claim 16, wherein said matrix comprises:

at least one row;

at least one column; and

at least one cell formed by an intersection of said at least one row and said at least one column.

20. The system according to claim 19, wherein said at least one row comprises information related to type of said baseline information.

21. The system according to claim 19, wherein said at least one column comprises information related to how said baseline information is obtained.

22. The system according to claim 21, wherein said baseline information comprises at least one of input information or output information.

23. The system according to claim 22, wherein said input information comprises at least one of manual or digitized input information.

24. The system according to claim 22, wherein said output information comprises at least one of manual or digitized output information.

25. The system according to claim 19, wherein said at least one cell comprises information related to how said baseline information is obtained.

26. The system according to claim 16, wherein said business process comprises a core process.

27. The system according to claim 16, wherein said business process comprises a Transactional business process.

28. The system according to claim 27, wherein said business process comprises at least one of credit, sourcing, pricing or finance.

29. The system according to claim 16, further comprising a coloring scheme conceptualized to color a cell of said matrix.

30. A business system framework, comprising:

multiple interrelated business processes for accomplishing a business objective, wherein the interrelated business processes each includes a plurality of resources that collectively perform a business task;

a business process reengineering system, including;

at least one questionnaire for interviewing an expert for eliciting baseline information requirement of said business process

a plurality of documents related to said baseline information requirement of said business process;

a matrix to display said baseline information requirement of said business process; and

a coloring scheme conceptualized to color a cell of said matrix.