Random confirmation in speech based systems
First Claim
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1. A method, comprising:
- receiving an automatic speech recognition result with an associated score indicating a level of confidence with respect to the speech recognition result;
determining whether a confirmation is to be performed on the speech recognition result;
performing a confirmation if it is determined that a confirmation is to be carried out, wherein the confirmation can be performed in a confirmation mode including a random confirmation mode.
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Abstract
Method and system are provided for performing random confirmation in a speech system. When a speech recognition result is received with an associated confidence score indicating a level of confidence with respect to the speech recognition result, a confirmation decision is made in terms of whether a confirmation is to be carried out based on the confidence score. The confirmation decision may be made in a random confirmation mode. A confirmation may be performed when the confirmation decision is to carry out a confirmation on the speech recognition result.
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Citations
83 Claims
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1. A method, comprising:
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receiving an automatic speech recognition result with an associated score indicating a level of confidence with respect to the speech recognition result;
determining whether a confirmation is to be performed on the speech recognition result;
performing a confirmation if it is determined that a confirmation is to be carried out, wherein the confirmation can be performed in a confirmation mode including a random confirmation mode. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method, comprising:
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receiving an automatic speech recognition result with an associated score indicating a level of confidence with respect to the speech recognition result;
determining whether a confirmation is to be performed on the speech recognition result, wherein the confirmation can be performed in a confirmation mode including a random confirmation mode;
performing confirmation if it is determined that a confirmation is to be carried out; and
collecting results from the confirmation after said performing. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23)
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24. A system, comprising:
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a confirmation decision mechanism; and
a confirmation mechanism in communication with the confirmation decision mechanism, capable of carrying out a confirmation on a speech recognition result having an associated confidence score according to a confirmation decision made by the confirmation decision mechanism, wherein the confirmation decision mechanism is capable of making the confirmation decision in terms of whether a confirmation is to be performed in a mode including a random confirmation mode. - View Dependent Claims (25, 26, 27, 28, 29, 30, 31)
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32. A system, comprising:
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a confirmation decision mechanism;
a confirmation mechanism in communication with the confirmation decision mechanism, capable of carrying out a confirmation on a speech recognition result according to a confirmation decision made by the confirmation decision mechanism, wherein the confirmation decision mechanism is capable of making the confirmation decision in terms of whether a confirmation is to be performed in a mode including a random confirmation mode; and
a self-monitoring and adaptation mechanism capable of collecting confirmation results. - View Dependent Claims (33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45)
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46. A dialogue system, comprising:
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a dialogue system front end capable of communicating with a user using speech;
a dialogue system tuning tool in communication with the dialogue system front end capable of monitoring and tuning the performance of the dialogue system front end based on confirmation results collected from confirmations performed in a mode including a random confirmation mode. - View Dependent Claims (47, 48, 49, 50, 51, 52, 53, 54, 55, 56)
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57. A call center, comprising:
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a dialogue system capable of interfacing with a caller using speech to produce a speech recognition result based on the speech of the caller;
a call routing mechanism capable of routing the call from the caller based on the speech recognition result, wherein the dialogue system is further capable of performing confirmations in a mode including a random confirmation mode and collecting the confirmation results generated during the confirmations. - View Dependent Claims (58, 59, 60, 61, 62, 63, 64, 65, 66)
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67. An article comprising a storage medium having stored thereon instructions that, when executed by a machine, result in the following:
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receiving an automatic speech recognition result with an associated score indicating a level of confidence with respect to the speech recognition result;
determining whether a confirmation is to be performed on the speech recognition result;
performing a confirmation if it is determined that a confirmation is to be carried out, wherein the confirmation can be performed in a confirmation mode including a random confirmation mode. - View Dependent Claims (68, 69, 70, 71, 72)
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73. An article comprising a storage medium having stored thereon instructions that, when executed by a machine, result in the following:
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receiving an automatic speech recognition result with an associated score indicating a level of confidence with respect to the speech recognition result;
determining whether a confirmation is to be performed on the speech recognition result, wherein the confirmation can be performed in a confirmation mode including a random confirmation mode;
performing confirmation if it is determined that a confirmation is to be carried out; and
collecting results from the confirmation after said performing. - View Dependent Claims (74, 75, 76, 77, 78, 79, 80, 81, 82, 83)
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Specification