System and methods for conducting an interactive dialog via a speech-based user interface
First Claim
1. A method for conducting a user dialog via a speech-based user interface, the method comprising:
- providing a sequence of goal-directed auditory prompts, the sequence of goal-directed auditory prompts based upon a pre-determined user-oriented task; and
if a communication error occurs, responding to the communication error by initiating an error recovery based upon a user response to the sequence of goal-directed auditory prompts;
wherein the error recovery comprises providing at least one error-recovery prompt selected from a hierarchy of error-recovery prompts, the selection based upon a hierarchy of communication error types.
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Accused Products
Abstract
A system and methods are provided for conducting an interactive dialog via a speech-based user interface. The system includes an auditory prompt module for generating a sequence of goal-directed auditory prompts based upon a pre-determined user-oriented task, and an error recovery module for responding to a communication error by initiating an error recovery based upon a user response to the sequence of goal-directed auditory prompts. The error recovery includes providing at least one error-recovery prompt selected from a hierarchy of error-recovery prompts, the selection based upon a hierarchy of communication error types.
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Citations
20 Claims
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1. A method for conducting a user dialog via a speech-based user interface, the method comprising:
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providing a sequence of goal-directed auditory prompts, the sequence of goal-directed auditory prompts based upon a pre-determined user-oriented task; and
if a communication error occurs, responding to the communication error by initiating an error recovery based upon a user response to the sequence of goal-directed auditory prompts;
wherein the error recovery comprises providing at least one error-recovery prompt selected from a hierarchy of error-recovery prompts, the selection based upon a hierarchy of communication error types. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for conducting a user dialog via a speech-based user interface, the method comprising:
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an auditory prompt module for generating a sequence of goal-directed auditory prompts, the sequence of goal-directed auditory prompts based upon a pre-determined user-oriented task; and
an error recovery module for responding to a communication error by initiating an error recovery based upon a user response to the sequence of goal-directed auditory prompts;
wherein the error recovery comprises providing at least one error-recovery prompt sequentially selected from a hierarchy of error-recovery prompts, the sequential selection based upon a hierarchy of communication error types. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A computer-readable storage medium for conducting a user dialog via a speech-based user interface, the storage medium comprising computer instructions for:
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providing a sequence of goal-directed auditory prompts, the sequence of goal-directed auditory prompts based upon a pre-determined user-oriented task; and
if a communication error occurs, responding to the communication error by initiating an error recovery based upon a user response to the sequence of goal-directed auditory prompts;
wherein the error recovery comprises providing at least one error-recovery prompt selected from a hierarchy of error-recovery prompts based upon a hierarchy of communication error types. - View Dependent Claims (20)
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Specification