Method and system for monitoring an issue

• US 20060085238A1
• Filed: 10/07/2005
• Published: 04/20/2006
• Est. Priority Date: 10/08/2004
• Status: Active Grant

• Current Assignee: Refinitiv US Organization, LLC (Refinitiv US Holdings, Inc.)
• Original Assignee: OIS Holdings, Inc. (The Woodbridge Co. Ltd.)
• Inventors: Nelson, Daniel, Baumgartner, Joseph, Murray, Monica A., Oden, William R., Galloway, Matthew D.
• Granted Patent: US 10,748,158 B2
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/063118 Staff planning in a project environment
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

The present invention is a web-based software application designed to monitor implementation of an issue. The invention includes receiving information from a user on the issue to be monitored; receiving information from a user on an assignment on the issue; and sending the assignment to a recipient. An acknowledgement is received from the recipient on the assignment. Reminders are forwarded to the recipient when the acknowledgement is not received within a predetermined time period, and the reminders can be automatically forwarded at predetermined time periods. Information is received on the issues from a user or an external source, and listed in a form which can be filtered and sorted according to predetermined criteria. A completion status of the regulatory issue can be displayed.

Claims

1. A method of monitoring an issue using a computerized network comprising:

receiving information from a user on the issue to be monitored;

receiving information from a user on an assignment on the issue; and

sending said assignment to a recipient.

2. The method according to claim 1, further comprising:

receiving an acknowledgement from said recipient on said assignment.

3. The method according to claim 2, further comprising:

sending reminders to said recipient when said acknowledgement is not received within a predetermined time period.

4. The method according to claim 3, wherein said reminders are automatically sent at predetermined time periods.

5. The method according to claim 1, further comprising:

receiving information on issues from an external source.

6. The method according to claim 1, wherein said assignment is one of a project and an action assignment.

7. The method according to claim 2, further comprising:

receiving a completion status from the recipient; and

displaying said completion status of the issue.

8. The method according to claim 1, wherein each issue is listed according to predetermined criteria set by a user.

9. The method according to claim 8, wherein said predetermined criteria includes at least one of Jurisdictions, Categories, Departments, Issue Owner, Status, Priority, Business Units, Products, Enacted Date, Effective Date, Compliance Date, and Issue Number.

10. The method according to claim 9, wherein said Status is a default status which displays a list of issues with a current status of Open.

11. The method according to claim 10, wherein said predetermined criteria includes a Text Search for at least one particular term.

12. The method according to claim 7, wherein said completion status includes whether said assignment is on-time.

13. The method according to claim 6, further comprising:

creating at least one of another issue, project, and action, by duplication.

14. The method according to claim 4, wherein the reminders are canceled when the issue is canceled by the user.

15. The method according to claim 1, further comprising:

generating a report showing activity on at least one issue over a predetermined period of time.

16. The method according to claim 15, wherein said report can be generated by Product, Issue Creator, Issue Owner, Priority, Business, Category, Department, and Jurisdiction.

17. The method according to claim 9, wherein said Issue number is automatically assigned when the Issue is created.

18. The method according to claim 7, further comprising:

calculating a completion percentage of the issue; and

displaying said completion percentage of the issue.

19. The method according to claim 1, further comprising:

forwarding said information on the issue to observers who do not have any assignments on the issue.

20. The method according to claim 1, wherein each issue includes at least one of General Information, Overview, Project Assignment, Attachments, Notes, Journal, and Audit Field.

21. The method according to claim 20, wherein said General Information includes at least one of Jurisdiction(s), Citation(s), and Enacted Date.

22. The method according to claim 21, wherein said Project Assignment includes at least one of Project Number, Action, percent complete status, Description, Status, Target date, Response date, Creation date, and Manager/Implementer.

23. The method according to claim 21, wherein said Journal is noneditable.

24. The method according to claim 21, wherein when said assignment is received by said recipient, said recipient'"'"'s access of one of the Issue, Project, and Action, is recorded by the Journal.

25. The method according to claim 1, further comprising:

forwarding an update assignment to said recipient when an additional assignment is added.

26. The method according to claim 1, further comprising:

sending said assignment to said recipient when said recipient is an Action Implementer.

27. The method according to claim 7, wherein said assignment includes information on one of the issue and said project.

28. The method according to claim 27, wherein said assignment includes information on one of a Subject, Comments, said recipient, said user, a Role, First Contact, and Last Contact.

29. The method according to claim 28, wherein said Comments includes information about at least one of said issue, said project, and an Action Item.

30. The method according to claim 2, wherein a time of said sending of said assignment and a receipt of said acknowledgement is tracked.

31. The method according to claim 2, further comprising:

sending an automatic reminder to an individual to notify said recipient of one of a target, response and compliance date.

32. A method of providing information on an issue using a computerized network, comprising:

receiving information from a user on the issue; and

forwarding said information to a recipient on the issue;

wherein when action is necessary to be performed, an assignment is forwarded to said recipient; and

wherein when action is not necessary to be performed, said information is forwarded to said recipient for informational purposes only.

33. A method of monitoring an issue using a computerized network, comprising:

receiving information on a plurality of issues;

storing information on said issues;

filtering said issues according to predetermined criteria set by a user; and

displaying said issues which meet said predetermined criteria.

34. The method according to claim 33, wherein said predetermined criteria includes at least one of Jurisdictions, Categories, Departments, Issue Owner, Status, Priority, Business Units, Products, Enacted Date, Effective Date, Compliance Date, and Issue Number.

35. The method according to claim 34, wherein said Status is a default status which displays a list of Issues with a current status of Open.

36. The method according to claim 34, wherein said predetermined criteria includes a Text Search for at least one particular term.

37. A method of monitoring an issue using a computerized network, comprising:

receiving information on a plurality of issues;

storing information on said issues;

sorting said issues according to predetermined criteria set by a user; and

displaying said issues which meet said predetermined criteria.

38. The method according to claim 37, wherein said predetermined criteria includes at least one of Issue number, Priority, Citation, Compliance date, Date Created, and Issue Owner.

39. A computer system having a program which monitors an issue, comprising:

means for receiving information from a user on the issue to be monitored;

means for receiving information from a user on an assignment on the issue; and

means for sending said assignment to a recipient.

40. The system according to claim 39, further comprising:

means for receiving an acknowledgement from said recipient on said assignment.

41. The system according to claim 40, further comprising:

means for sending reminders to said recipient when said acknowledgement is not received within a predetermined time period.

42. The system according to claim 41, wherein said reminders are automatically sent at predetermined time periods.

43. The system according to claim 39, further comprising:

means receiving information on a plurality of issues from an external source.

44. A computer system having a program which provides information on an issue, comprising:

means for receiving information from a user on the issue; and

means for forwarding said information to a recipient on the issue;

wherein when action is necessary to be performed, an assignment is forwarded to said recipient; and

wherein when action is not necessary to be performed, said information is forwarded to said recipient for informational purposes only.

45. A computer system having a program which monitors an issue, comprising:

means for receiving information on a plurality of issues;

means for storing information on said issues;

means for filtering said issues according to predetermined criteria set by a user; and

means for displaying said issues which meet said predetermined criteria.

46. A computer system having a program which monitors an issue, comprising:

means for receiving information on a plurality of issues;

means for storing information on said issues;

means for sorting said issues according to predetermined criteria set by a user; and

means for displaying said issues which meet said predetermined criteria.

47. A computer system for monitoring an issue, comprising:

at least one memory containing at least one program comprising the steps of;

receiving information from a user on the issue to be monitored;

receiving information from a user on an assignment on the issue; and

sending said assignment to a recipient; and

at least one processor for running the program.

48. A computer system for monitoring an issue, comprising:

at least one memory containing at least one program comprising the steps of;

receiving information from a user on the issue;

forwarding said information to a recipient on the issue; and

monitoring a progress of completion of the issue; and

at least one processor for running the program.

49. A computer system for monitoring an issue, comprising:

at least one memory containing at least one program comprising the steps of;

receiving information on a plurality of issues;

storing information on said issues;

filtering said issues according to predetermined criteria set by a user; and

displaying said issues which meet said predetermined criteria; and

at least one processor for running the program.

50. A computer system for monitoring an issue, comprising:

at least one memory containing at least one program comprising the steps of;

receiving information on a plurality of issues;

storing information on said issues;

sorting said issues according to predetermined criteria; and

displaying said issues which meet said predetermined criteria; and

at least one processor for running the program.

51. A computer-readable medium whose contents cause a computer system to monitor a issue, the computer system having a program comprising the steps of:

receiving information from a user on the issue to be monitored;

receiving information from a user on an assignment on the issue; and

sending said assignment to a recipient.

52. A computer-readable medium whose contents cause a computer system to monitor a issue, the computer system having a program comprising the steps of:

receiving information from a user on the issue;

forwarding said information to a recipient on the issue; and

monitoring a progress of completion of the issue.

53. A computer-readable medium whose contents cause a computer system to monitor an issue, the computer system having a program comprising the steps of:

receiving information on a plurality of issues;

storing information on said issues;

filtering said issues according to predetermined criteria set by the user; and

displaying said issues which meet said predetermined criteria.

54. A computer-readable medium whose contents cause a computer system to monitor an issue, the computer system having a program comprising the steps of:

receiving information on a plurality of issues;

storing information on said issues;

sorting said issues according to predetermined criteria set by the user; and

displaying said issues which meet said predetermined criteria.

55. An apparatus for monitoring an issue, comprising:

a storage device which stores information on issues;

a monitoring module which monitors at least one of the issues identified by a user from said information; and

a display which displays said information on said issues in a format such that a user can view the issue and monitor completion of the issue.

56. A method of generating a GUI screen for monitoring an issue, comprising:

displaying on a screen, at least one issue to be monitored, including information on said issue, such that a user can view the issue and monitor completion of the issue;

wherein said information includes at least one of general information on the issue, issue details, classifications of the issue, attachments, observers, notes, a journal, and an audit field.

57. A computer system having a program which generates a GUI screen for monitoring an issue, comprising:

means for displaying on a screen, at least one issue to be monitored, including information on said issue, such that a user can view the issue and monitor completion of the issue;

wherein said information includes at least one of general information on the issue, issue details, classifications of the issue, attachments, observers, notes, a journal, and an audit field.

58. A computer system for generating a GUI screen for monitoring an issue, comprising:

at least one memory containing at least one program comprising the steps of;

displaying on a screen, at least one issue to be monitored, including information on said issue, such that a user can view the issue and monitor completion of the issue;

wherein said information includes at least one of general information on the issue, issue details, classifications of the issue, attachments, observers, notes, a journal, and an audit field; and

at least one processor for running the program.

59. A computer-readable medium whose contents cause a computer system to generate a GUI screen for monitoring an issue, the computer system having a program comprising the steps of:

displaying on a screen, at least one issue to be monitored, including information on said issue, such that a user can view the issue and monitor completion of the issue;

wherein said information includes at least one of general information on the issue, issue details, classifications of the issue, attachments, observers, notes, a journal, and an audit field.

60. A method of providing information on an issue using a computerized network, comprising:

receiving information from a user on the issue; and

forwarding said information to a recipient on the issue;

wherein the recipient is not required to perform any action, and the information is forwarded to the recipient for informational purposes only.

61. A computer system having a program for providing information on an issue, comprising:

means for receiving information from a user on the issue; and

means for forwarding said information to a recipient on the issue;

wherein the recipient is not required to perform any action, and the information is forwarded to the recipient for informational purposes only.

62. A computer system for monitoring an issue, comprising:

at least one memory containing at least one program comprising the steps of;

receiving information from a user on the issue; and

forwarding said information to a recipient on the issue;

wherein the recipient is not required to perform any action, and the information is forwarded to the recipient for informational purposes only.

63. A computer-readable medium whose contents cause a computer system to monitor an issue, the computer system having a program comprising the steps of:

receiving information from a user on the issue; and

forwarding said information to a recipient on the issue;

wherein the recipient is not required to perform any action, and the information is forwarded to the recipient for informational purposes only.