System and method for restaurant electronic menu

• US 20060085265A1
• Filed: 09/02/2004
• Published: 04/20/2006
• Est. Priority Date: 09/02/2004
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Dietz, Timothy Alan, Holloway, Lane Thomas, Quiller, Marques Benjamin
• Application Number:
  US10/932,755
• Publication Number:
  US 20060085265A1
• Time in Patent Office: Days
• US Class Current: 705/15
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

A system and method that provides an electronic menu wirelessly interconnected with a restaurant'"'"'s server is provided. The restaurant server provides the electronic menu device with the menu items and menu software used to navigate through the menu items and options. The electronic menu provides the patron with details regarding menu items including detailed descriptions, photographs and videos, and nutritional information. The patron'"'"'s order is wirelessly transmitted to the restaurant server and communicated to the restaurant kitchen staff. The electronic menu device is also used to request assistance and request the status of an order that has been placed. The patron can pay using the electronic menu device by providing credit card information or the patron can request assistance and provide payment, such as cash, to the restaurant'"'"'s wait staff.

Claims

1. A computer implemented method comprising:

wirelessly connecting a plurality of electronic menu devices with a restaurant server;

initializing at least one of the electronic menu devices, the initializing including;

sending menu data from the restaurant server to the electronic menu device;

receiving the menu data at the electronic menu device; and

storing the received menu data in storage located in the electronic menu device;

assigning the initialized electronic menu device to a patron;

receiving, at the electronic menu device, one or more requests from the patron;

transmitting a wireless request to the restaurant server in response to at least one of the requests;

receiving, at the restaurant server, the wireless request;

retrieving, at the restaurant server, requested information corresponding to the wireless request;

sending a wireless response to the electronic menu device, wherein the wireless response includes the requested information;

receiving the wireless response at the electronic menu device; and

displaying the requested information on a display screen connected to the electronic menu device.

2. The method of claim 1 further comprising:

periodically determining, at the restaurant server, whether menu updates are needed at the electronic menu device;

in response to determining that menu updates are needed, retrieving the menu updates, at the restaurant server, and sending the retrieved menu updates to the electronic menu device;

receiving the menu updates at the electronic menu device; and

storing the received menu updates in the electronic menu device'"'"'s storage area.

3. The method of claim 1 further comprising:

receiving, at the electronic menu device, an information request from the patron;

in response to the requested information being stored in the electronic menu device'"'"'s storage area;

retrieving the requested information; and

displaying the requested information on the electronic menu device'"'"'s display screen;

in response to the requested information not being stored in the electronic menu device'"'"'s storage area;

wirelessly sending an information request from the electronic menu device to the restaurant server;

receiving, at the restaurant server, the information request;

retrieving, at the restaurant server, the requested information;

wirelessly sending an information response to the electronic menu device, wherein the information response includes the retrieved requested information;

receiving, at the electronic menu device, the information response;

extracting the requested information from the information response; and

displaying the requested information on the electronic menu device'"'"'s display screen.

4. The method of claim 1, wherein one of the requests is a selection of a menu item, the method further comprising:

determining whether any menu options correspond to the menu item selection; and

in response to determining that one or more options correspond to the menu item selection;

displaying the one or more options on the display screen;

receiving one or more option selections from the patron, wherein the option selections correspond to the options; and

storing the patron'"'"'s menu item selection and the patron'"'"'s one or more option selections.

5. The method of claim 1, wherein one of the requests is a request for assistance, the method further comprising:

looking up a location corresponding to the electronic menu device;

matching the location with a restaurant staff member; and

wirelessly sending an assistance message to a handheld computing device assigned to the restaurant staff member, wherein the assistance message includes the electronic menu device'"'"'s location.

6. The method of claim 1, wherein one of the requests is a request for status, the method further comprising:

sending, from the restaurant server, an menu order corresponding to the patron to kitchen staff;

receiving, at the restaurant server, status information corresponding to the order, wherein the status information is selected from the group consisting of a status message, an estimated time to completion, and a video feed;

wirelessly sending, from the restaurant server to the electronic menu device, the status information corresponding to the order;

receiving, at the electronic menu device, the status information; and

displaying the received status information on the display screen.

7. The method of claim 1 further comprising:

receiving, at the electronic menu device, a gratuity amount and credit card information from the patron;

calculating a total bill amount that includes the gratuity amount;

wirelessly sending, from the electronic menu device to the restaurant server, the total bill amount and the credit card information;

receiving, at the restaurant server, the total bill amount and the credit card information;

attempting a charge using the credit card information and the total bill amount;

receiving, at the restaurant server, a response from the attempted charge;

in response to the charge being approved;

recording a sale corresponding to the total bill amount at the restaurant server;

wirelessly sending an approval message to the patron'"'"'s electronic menu device;

receiving, at the electronic menu device, the approval message and displaying the approval message on the display screen; and

in response to the charge not being approved;

wirelessly sending a notification message to a handheld computing device assigned to the restaurant staff member.

8. An information handling system comprising:

one or more processors;

a memory accessible by the processors;

a wireless network interface that connects the information handling system to a plurality of electronic menu devices;

a nonvolatile storage device accessible by the processors; and

an electronic menu tool for providing electronic menus, the electronic menu tool including software code residing in the information handling system and the electronic menu devices and effective to;

initialize at least one of the electronic menu devices, the initialization including software code effective to;

send menu data from the information handling system to the electronic menu device;

receive the menu data at the electronic menu device; and

store the received menu data in storage located in the electronic menu device;

assign the initialized electronic menu device to a patron;

receive, at the electronic menu device, one or more requests from the patron;

transmit a wireless request to the in response to at least one of the requests;

receive, at the information handling system, the wireless request;

retrieve, at the information handling system, requested information corresponding to the wireless request;

send a wireless response to the electronic menu device, wherein the wireless response includes the requested information;

receive the wireless response at the electronic menu device; and

display the requested information on a display screen connected to the electronic menu device.

9. The information handling system of claim 8 further comprising software code effective to:

receive, at the electronic menu device, an information request from the patron;

in response to the requested information being stored in the electronic menu device'"'"'s storage area;

retrieve the requested information; and

display the requested information on the electronic menu device'"'"'s display screen;

in response to the requested information not being stored in the electronic menu device'"'"'s storage area;

wirelessly send an information request from the electronic menu device to the information handling system;

receive, at the information handling system, the information request;

retrieve, at the information handling system, the requested information;

wirelessly send an information response to the electronic menu device, wherein the information response includes the retrieved requested information;

receive, at the electronic menu device, the information response;

extract the requested information from the information response; and

display the requested information on the electronic menu device'"'"'s display screen;

10. The information handling system of claim 8, wherein one of the requests is a selection of a menu item, the information handling system further comprising software code effective to:

determine whether any menu options correspond to the menu item selection; and

in response to determining that one or more options correspond to the menu item selection;

display the one or more options on the display screen;

receive one or more option selections from the patron, wherein the option selections correspond to the options; and

store the patron'"'"'s menu item selection and the patron'"'"'s one or more option selections.

11. The information handling system of claim 8, wherein one of the requests is a request for assistance, the information handling system further comprising software code effective to:

look up a location corresponding to the electronic menu device;

match the location with a restaurant staff member; and

wirelessly send an assistance message to a handheld computing device assigned to the restaurant staff member, wherein the assistance message includes the electronic menu device'"'"'s location.

12. The information handling system of claim 8, wherein one of the requests is a request for status, the information handling system further comprising software code effective to:

send, from the information handling system, an menu order corresponding to the patron to kitchen staff;

receive, at the information handling system, status information corresponding to the order, wherein the status information is selected from the group consisting of a status message, an estimated time to completion, and a video feed;

wirelessly send, from the information handling system to the electronic menu device, the status information corresponding to the order;

receive, at the electronic menu device, the status information; and

display the received status information on the display screen.

13. The information handling system of claim 8 further comprising software code effective to:

receive, at the electronic menu device, a gratuity amount and credit card information from the patron;

calculate a total bill amount that includes the gratuity amount;

wirelessly send, from the electronic menu device to the information handling system, the total bill amount and the credit card information;

receive, at the information handling system, the total bill amount and the credit card information;

attempt a charge using the credit card information and the total bill amount;

receive, at the information handling system, a response from the attempted charge;

in response to the charge being approved;

record a sale corresponding to the total bill amount at the information handling system;

wirelessly send an approval message to the patron'"'"'s electronic menu device;

receive, at the electronic menu device, the approval message and displaying the approval message on the display screen; and

in response to the charge not being approved;

wirelessly send a notification message to a handheld computing device assigned to the restaurant staff member.

14. A computer program product stored in a computer operable media for proving electronic menus, said computer program product comprising software code effective to:

wirelessly connect a plurality of electronic menu devices with a restaurant server;

initialize at least one of the electronic menu devices, the initialization including;

send menu data from the restaurant server to the electronic menu device;

receive the menu data at the electronic menu device; and

store the received menu data in storage located in the electronic menu device;

assign the initialized electronic menu device to a patron;

receive, at the electronic menu device, one or more requests from the patron;

transmit a wireless request to the restaurant server in response to at least one of the requests;

receive, at the restaurant server, the wireless request;

retrieve, at the restaurant server, requested information corresponding to the wireless request;

send a wireless response to the electronic menu device, wherein the wireless response includes the requested information;

receive the wireless response at the electronic menu device; and

display the requested information on a display screen connected to the electronic menu device.

15. The computer program product of claim 14 further comprising software code effective to:

periodically determine, at the restaurant server, whether menu updates are needed at the electronic menu device;

in response to determining that menu updates are needed, software code effective to retrieve the menu updates, at the restaurant server, and software code effective to send the retrieved menu updates to the electronic menu device;

receive the menu updates at the electronic menu device; and

store the received menu updates in the electronic menu device'"'"'s storage area.

16. The computer program product of claim 14 further comprising software code effective to:

receive, at the electronic menu device, an information request from the patron;

in response to the requested information being stored in the electronic menu device'"'"'s storage area;

retrieve the requested information; and

display the requested information on the electronic menu device'"'"'s display screen;

in response to the requested information not being stored in the electronic menu device'"'"'s storage area;

wirelessly send an information request from the electronic menu device to the restaurant server;

receive, at the restaurant server, the information request;

retrieve, at the restaurant server, the requested information;

wirelessly send an information response to the electronic menu device, wherein the information response includes the retrieved requested information;

receive, at the electronic menu device, the information response;

extract the requested information from the information response; and

display the requested information on the electronic menu device'"'"'s display screen;

17. The computer program product of claim 14, wherein one of the requests is a selection of a menu item, the computer program product further comprising software code effective to:

determine whether any menu options correspond to the menu item selection; and

in response to determining that one or more options correspond to the menu item selection;

software code effective to display the one or more options on the display screen;

software code effective to receive one or more option selections from the patron, wherein the option selections correspond to the options; and

software code effective to storing the patron'"'"'s menu item selection and the patron'"'"'s one or more option selections.

18. The computer program product of claim 14, wherein one of the requests is a request for assistance, the computer program product further comprising software code effective to:

look up a location corresponding to the electronic menu device;

match the location with a restaurant staff member; and

wirelessly send an assistance message to a handheld computing device assigned to the restaurant staff member, wherein the assistance message includes the electronic menu device'"'"'s location.

19. The computer program product of claim 14, wherein one of the requests is a request for status, the computer program product further comprising software code effective to:

send, from the restaurant server, an menu order corresponding to the patron to kitchen staff;

receive, at the restaurant server, status information corresponding to the order, wherein the status information is selected from the group consisting of a status message, an estimated time to completion, and a video feed;

wirelessly send, from the restaurant server to the electronic menu device, the status information corresponding to the order;

receive, at the electronic menu device, the status information; and

display the received status information on the display screen.

20. The computer program product of claim 14 further comprising:

receive, at the electronic menu device, a gratuity amount and credit card information from the patron;

calculate a total bill amount that includes the gratuity amount;

wirelessly send, from the electronic menu device to the restaurant server, the total bill amount and the credit card information;

receive, at the restaurant server, the total bill amount and the credit card information;

attempt a charge using the credit card information and the total bill amount;

receive, at the restaurant server, a response from the attempted charge;

in response to the charge being approved, software code effective to;

record a sale corresponding to the total bill amount at the restaurant server;

wirelessly send an approval message to the patron'"'"'s electronic menu device;

receive, at the electronic menu device, the approval message and displaying the approval message on the display screen; and

in response to the charge not being approved, software code effective to;

wirelessly send a notification message to a handheld computing device assigned to the restaurant staff member.