System and method to integrate device, user, and account information
First Claim
1. A system for managing and servicing at least one device communicatively coupled to a network, comprising:
- a communication manager configured to receive an alert and monitored information from the at least one device over the network, and to receive a user request for information related to the at least one device;
a device subsystem configured to store the monitored information received by the communication manager, and to store at least one of configuration and service information of the at least one device;
a user subsystem configured to store information related to users of the at least one device;
an account subsystem configured to store at least one of contract management information, billing management information, and order management information related to the at least one device; and
a system controller configured to coordinate operations of the device subsystem, the user subsystem, and the account subsystem in responding to the received alert and in responding to the received user request for information.
1 Assignment
0 Petitions
Accused Products
Abstract
A system for managing and servicing at least one device communicatively coupled to a network, including a communication manager configured to receive an alert and monitored information from the at least one device over the network, and to receive a user request for information related to the at least one device; a device subsystem configured to store the monitored information received by the communication manager, and to store at least one of configuration and service information of the at least one device; a user subsystem configured to store information related to users of the at least one device; an account subsystem configured to store at least one of contract management information, billing management information, and order management information related to the at least one device; and a system controller configured to coordinate operations of the device subsystem, the user subsystem, and the account subsystem in responding to the received alert and in responding to the received user request for information.
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Citations
18 Claims
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1. A system for managing and servicing at least one device communicatively coupled to a network, comprising:
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a communication manager configured to receive an alert and monitored information from the at least one device over the network, and to receive a user request for information related to the at least one device;
a device subsystem configured to store the monitored information received by the communication manager, and to store at least one of configuration and service information of the at least one device;
a user subsystem configured to store information related to users of the at least one device;
an account subsystem configured to store at least one of contract management information, billing management information, and order management information related to the at least one device; and
a system controller configured to coordinate operations of the device subsystem, the user subsystem, and the account subsystem in responding to the received alert and in responding to the received user request for information. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for managing and servicing at least one device communicatively coupled to a network, comprising:
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receiving device information, including at least one of (1) an alert from the at least one device over the network, (2) monitored information from the at least one device over the network, and (3) a user request for information related to the at least one device;
storing at least one of configuration and service information of the at least one device;
storing information related to users of the at least one device;
storing business context information, including at least one of contract management information, billing management information, and order management information related to managing and servicing the at least one device; and
automatically responding to the received device information based on the stored user information, the stored configuration and service information, and the stored business context information. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A computer program product having a computer readable medium for managing and servicing at least one device communicatively coupled to a network, comprising:
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instructions for receiving device information, including at least one of (1) an alert from the at least one device over the network, (2) monitored information from the at least one device over the network, and (3) a user request for information related to the at least one device;
instructions for storing at least one of configuration and service information of the at least one device;
instructions for storing information related to users of the at least one device;
instructions for storing business context information, including at least one of contract management information, billing management information, and order management information related to managing and servicing the at least one device; and
instructions for automatically responding to the received device information based on the stored user information, the stored configuration and service information, and the stored business context information. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification