Enhanced contextual user assistance
First Claim
1. A method comprising:
- (a) receiving a query related to an electronic device through a first user interface associated with the electronic device;
(b) sensing a context of the electronic device; and
(c) providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device.
4 Assignments
0 Petitions
Accused Products
Abstract
In an approach, an exemplary method includes receiving a query related to an electronic device through a first user interface associated with the electronic device, sensing a context of the electronic device, and providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device. In another approach, an exemplary system includes an electronic device having a context sensor, a first and a second user interface, and instructions. The instructions cause the electronic device to receive a query related to the electronic device through a first user interface associated with the electronic device, receive a context of the electronic device from the context sensor, and provide an assistance corresponding to the query and the context of the electronic device through a second user interface associated with the electronic device.
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Citations
94 Claims
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1. A method comprising:
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(a) receiving a query related to an electronic device through a first user interface associated with the electronic device;
(b) sensing a context of the electronic device; and
(c) providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
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41. A system comprising:
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(a) an electronic device including a context sensor, a first user interface, and a second user interface; and
(b) instructions which when implemented in the electronic device cause the electronic device to;
(i) receive a query related to the electronic device through a first user interface associated with the electronic device;
(ii) receive a context of the electronic device from the context sensor; and
(iii) provide an assistance corresponding to the query and the context of the electronic device through a second user interface associated with the electronic device. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56)
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57. A apparatus comprising:
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(a) means associated with an electronic device for receiving a query related to the electronic device;
(b) means associated with the electronic device for sensing a context of the electronic device; and
(c) means associated with the electronic device for providing an assistance corresponding to the query.
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58. A system comprising:
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(a) a query module operable to receive a query related to an electronic device through a first user interface associated with the electronic device;
(b) a sensor module operable to sense a context of the electronic device; and
(c) an assistance module operable to provide an assistance corresponding to the query and the context of the electronic device through a second user interface associated with the electronic device.
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59. A method comprising:
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(a) receiving a selection corresponding to an aspect of an electronic device through a first user interface of the electronic device;
(b) receiving a selection corresponding to an assistance request related to the aspect of the electronic device through a second user interface of the electronic device;
(c) sensing an environmental context of the electronic device; and
(d) providing an assistance correlating to the assistance request related to the aspect of the electronic device and the environmental context through a third user interface of the electronic device. - View Dependent Claims (60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79)
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80. A system comprising:
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(a) an electronic device having a context sensor, a first user interface, a second user interface, and third user interface; and
(b) instructions which when implemented in the electronic device cause the electronic device to;
(i) receive a selection corresponding to an aspect of the electronic device through a first user interface of the electronic device;
(ii) receive a selection corresponding to an assistance request related to the aspect of the electronic device through a second user interface of the electronic device;
(iii) receive a context of the electronic device from the context sensor; and
(iv) provide an assistance correlating to the assistance request related to the aspect of the electronic device and to the context of the electronic device through a third user interface of the electronic device. - View Dependent Claims (81, 82, 83, 84, 85, 86, 87, 88, 89, 90, 91)
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92. An apparatus comprising:
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(a) means for receiving a selection corresponding to an aspect of an electronic device;
(b) means for receiving a selection corresponding to an assistance request related to the aspect of the electronic device;
(c) means for sensing a context of the electronic device; and
(d) means for providing an assistance correlating to the assistance request related to the aspect of the electronic device.
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93. A method comprising:
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(a) activating a help mode in an electronic device;
(b) receiving a selection of an aspect of the electronic device through a receiver associated with the aspect;
(c) sensing a contextual parameter related to the electronic device through a sensor associated with the electronic device; and
(d) broadcasting a tutorial that includes information related to the selected aspect of the electronic device and the contextual parameter through an indicator associated with the electronic device.
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94. A system comprising:
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(a) an electronic device having a context sensor, a receiver associated with an aspect of the electronic device, and an indicator; and
(b) instructions which when implemented in the electronic device cause the electronic device to;
(i) activate a help mode;
(ii) receive a selection of the aspect of the electronic device through the receiver;
(iii) sense a contextual parameter related to the electronic device through the sensor; and
(iv) broadcast a tutorial that includes information related to the selected aspect of the electronic device and to the contextual parameter through an indicator associated with the electronic device.
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Specification