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Instant message contact router

  • US 20060089971A1
  • Filed: 10/25/2004
  • Published: 04/27/2006
  • Est. Priority Date: 10/25/2004
  • Status: Active Grant
First Claim
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1. A method of processing an instant message within a system having a plurality agents for handling the instant message, such method comprising the steps of:

  • a buffer sever detecting an arrival of the instant message;

    sending the instant message to one of a plurality of messages queues associated with the buffer server pending availability of one of the plurality of agents to handle the instant message; and

    automatically generating and sending a status message to a source of the instant message while the message is in the message queue based upon the status of the instant message in the message queue.

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