Supervised guard tour tracking systems and methods
First Claim
1. A method for processing and resolving exception alarms associated with a guard tour at a premise, comprising:
- collecting tour data associated with a guard tour at a premise, wherein the tour comprises a plurality of checkpoints;
analyzing the tour data to identify an elapsed time interval between two checkpoints during the guard tour that is outside a predetermined range;
if an exception is identified in the analysis of the tour data, then generating an exception alarm, generating an exception handling procedure, and receiving a reason code inputted by a user, and based on the reason code closing the exception alarm or escalating the exception alarm.
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Accused Products
Abstract
The present invention comprises systems and methods for addressing exceptions (i.e., alarms) associated with a guard tour according to a predefined hierarchy. The exception is generated automatically based on data associated with the guard tour, as typically collected by an ETTS. The present invention receives tour data, and based upon predefined customer preferences and current conditions, generates a procedure to be followed to optimally resolve the exception. An exemplary exception is one based on the time interval between checkpoints. If, for example, the time interval is outside of a predetermined range, then an exception may be generated.
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Citations
18 Claims
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1. A method for processing and resolving exception alarms associated with a guard tour at a premise, comprising:
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collecting tour data associated with a guard tour at a premise, wherein the tour comprises a plurality of checkpoints;
analyzing the tour data to identify an elapsed time interval between two checkpoints during the guard tour that is outside a predetermined range;
if an exception is identified in the analysis of the tour data, then generating an exception alarm, generating an exception handling procedure, and receiving a reason code inputted by a user, and based on the reason code closing the exception alarm or escalating the exception alarm. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer system for processing and resolving exception alarms associated with a guard tour at a premise, comprising:
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a collection module that periodically retrieves tour data associated with a tour at a premise;
a comparison module that analyzes the tour data to identify an elapsed time interval between two checkpoints during the guard tour that is outside a predetermined range;
an exception processing module that performs the following steps if an exception is identified in the analysis of the tour data, generating an exception alarm, generating an exception handling procedure based on the exception and at least one other criteria, and receiving a reason code inputted by a user and based on the reason code closing the exception alarm or escalating the exception alarm; and
an exception reporting module that generates reports based at least in part on the exception. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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Specification