Routing telecommunications to a user in dependence upon location
First Claim
1. A method for routing telecommunications to a user, the method comprising:
- receiving a call;
determining that the call is intended for the user;
receiving an RFID signal from a user'"'"'s RFID tag;
determining the location of the user in dependence upon the RFID signal; and
forwarding the call to a telephony device in dependence upon the user'"'"'s location.
1 Assignment
0 Petitions
Accused Products
Abstract
Routing telecommunications to a user including receiving a call, determining that the call is intended for the user, receiving an RFID signal from a user'"'"'s RFID tag, determining the location of the user in dependence upon the RFID signal, and forwarding the call to a telephony device in dependence upon the user'"'"'s location. In typical embodiments, determining that the call is intended for the user also include prompting the caller for the name of the user, receiving from the caller as speech the name of the user, converting the speech to a text, and retrieving a user record in dependence upon the text.
23 Citations
28 Claims
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1. A method for routing telecommunications to a user, the method comprising:
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receiving a call;
determining that the call is intended for the user;
receiving an RFID signal from a user'"'"'s RFID tag;
determining the location of the user in dependence upon the RFID signal; and
forwarding the call to a telephony device in dependence upon the user'"'"'s location. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for routing telecommunications to a user, the system comprising:
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means for receiving a call;
means for determining that the call is intended for the user;
means for receiving an RFID signal from a user'"'"'s RFID tag;
means for determining the location of the user in dependence upon the RFID signal; and
means for forwarding the call to a telephony device in dependence upon the user'"'"'s location. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer program product for routing telecommunications to a user, the computer program product comprising:
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a recording medium;
means, recorded on the recording medium, for receiving a call;
means, recorded on the recording medium, for determining that the call is intended for the user;
means, recorded on the recording medium, for receiving an RFID signal from a user'"'"'s RFID tag;
means, recorded on the recording medium, for determining the location of the user in dependence upon the RFID signal; and
means, recorded on the recording medium, for forwarding the call to a telephony device in dependence upon the user'"'"'s location. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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22. A method of providing a service of routing calls to users based on location, the method comprising:
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receiving a call;
determining that the call is intended for a particular one of a plurality of users;
receiving an RFID signal from an RFID tag associated with the particular user;
determining the location of the particular user in dependence upon the RFID signal; and
forwarding the call to a telephony device in dependence upon the particular user'"'"'s location. - View Dependent Claims (23, 24, 25, 26, 27, 28)
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Specification