Sales tool using demographic content to improve customer service

• US 20060095326A1
• Filed: 09/30/2005
• Published: 05/04/2006
• Est. Priority Date: 05/25/2004
• Status: Abandoned Application

• Current Assignee: Wheel and Fire Incorporated
• Original Assignee: Wheel and Fire Incorporated
• Inventors: Patel, Arvin, Khetrapal, Saurabh, Sandhu, Karandeep
• Application Number:
  US11/242,214
• Publication Number:
  US 20060095326A1
• Time in Patent Office: Days
• US Class Current: 705/14.58
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0261 based on user location

Abstract

A sales tool for improving customer service comprises a computer system including a processor, program, and network communication interface, wherein the computer system is configured to receive a geographic identifier, and configured to retrieve content relevant to the geographic identifier and provide the content to an operator. In one embodiment, an identifier structure is capable of providing a geographic identifier to the computer system. In aspects of the invention, the geographic identifier is a zip code, a customer'"'"'s telephone number where the geographic identifier is a geographic area corresponding to the telephone number, and a customer'"'"'s internet address where the geographic identifier is a geographic area corresponding to the internet protocol address. In other aspects, the computer system is configured to retrieve content from internet databases relevant to the geographic identifier. Advantages of the invention include the ability to provide improved sales and customer service.

Claims

1. A sales tool for improving customer service, comprising:

a computer system including a processor, a program, and a network communication interface;

wherein the computer system is configured to receive a geographic identifier, and configured to retrieve content relevant to the geographic identifier and provide the content to an operator.

2. The sales tool of claim 1, further comprising:

an identifier structure capable of providing a geographic identifier to the computer system.

3. The sales tool of claim 1, wherein:

the geographic identifier is a zip code.

4. The sales tool of claim 2, wherein:

the identifier structure includes caller-ID configured to provide a customer'"'"'s telephone number; and

the geographic identifier is a geographic area corresponding to the telephone number.

5. The sales tool of claim 2, wherein:

the identifier structure includes a reverse internet protocol address lookup configured to provide a customer'"'"'s internet address; and

the geographic identifier is a geographic area corresponding to the internet protocol address.

6. The sales tool of claim 1, wherein:

the computer system is configured to retrieve content from internet databases relevant to the geographic identifier.

7. The sales tool of claim 2, wherein:

the computer system is configured to retrieve content from internet databases relevant to the geographic identifier.

8. The sales tool of claim 3, wherein:

the computer system is configured to retrieve content from internet databases relevant to the geographic identifier.

9. The sales tool of claim 4, wherein:

the computer system is configured to retrieve content from internet databases relevant to the geographic identifier.

10. The sales tool of claim 5, wherein:

the computer system is configured to retrieve content from internet databases relevant to the geographic identifier.

11. A method for improving customer service using a sales tool, comprising the steps of:

receiving a geographic identifier;

retrieving content relevant to the geographic identifier; and

providing the content to an operator.

12. The method claim 11, further comprising the step of:

providing a geographic identifier to the computer system.

13. The method claim 11, wherein:

the geographic identifier is a zip code.

14. The method claim 12, wherein:

the step of providing a geographic identifier includes providing a customer'"'"'s telephone number; and

the geographic identifier is a geographic area corresponding to the telephone number.

15. The method claim 12, wherein:

the step of providing a geographic identifier includes providing a customer'"'"'s internet address; and

the geographic identifier is a geographic area corresponding to the internet protocol address.

16. The method claim 11, wherein:

the step of retrieving information includes the step of retrieving content from internet databases relevant to the geographic identifier.

17. The method claim 12, wherein:

the step of retrieving information includes the step of retrieving content from internet databases relevant to the geographic identifier.

18. The method claim 13, wherein:

the step of retrieving information includes the step of retrieving content from internet databases relevant to the geographic identifier.

19. The method claim 14, wherein:

the step of retrieving information includes the step of retrieving content from internet databases relevant to the geographic identifier.

20. The method claim 15, wherein:

the step of retrieving information includes the step of retrieving content from internet databases relevant to the geographic identifier.