Identifying solutions to computer problems by expert system using contexts and distinguishing versions

• US 20060095392A1
• Filed: 09/15/2003
• Published: 05/04/2006
• Est. Priority Date: 10/31/2002
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Arend, Thomas
• Granted Patent: US 7,418,628 B2
• Time in Patent Office: Days
• US Class Current: 706/45
• CPC Class Codes: G06N 5/022 Knowledge engineering; Knowledge acquisition

Abstract

A computer system includes a main system that executes an application in cooperation with a human user. An auxiliary system evaluates problems that occur in the main system. The auxiliary system includes a service module that collects problem related data from the main system, an acquisition module that acquires knowledge representations, a knowledge module that stores knowledge representations, an inference module that processes problem related data with knowledge representations to identify solutions and that forwards the solutions through the service module to the main system. The auxiliary system distinguishes a context of the problems and distinguishes versions of the main system.

Claims

1. A computer system comprising:

a main system that executes an application in cooperation with a human user;

an auxiliary system to evaluate problems in the main system using a service module to collect problem related data from the main system, wherein the auxiliary system determines a context of the evaluated problems and distinguishes versions of the main system;

an acquisition module that acquires knowledge representations;

a knowledge module that stores the knowledge representations; and

an inference module that processes problem related data with knowledge representations R to identify solutions, wherein the inference module forwards the solutions through the service module to the main system.

2. The computer system of claim 1, wherein the auxiliary system distinguishes context and versions relating to the application.

3. The computer system of claim 2, wherein the auxiliary system distinguishes context and versions by using a check lexicon in the knowledge module.

4. The computer system of claim 3, wherein the check lexicon lists details for the knowledge representations, wherein the details depend on a version of the main system.

5. The computer system of claim 3, wherein the check lexicon lists details for the knowledge representations, wherein the details depend on a version of the application.

6. The computer system of claim 3, wherein the check lexicon lists details for the knowledge representations, wherein the details depend on the context of the problem.

7. The computer system of claim 3, wherein the check lexicon lists details for the knowledge representations that depend on a version of the main system.

8. The computer system of claim 3, wherein the check lexicon uses parameters for versions and context.

9. The computer system of claim 1, wherein the knowledge module distinguishes contexts that are predefined sets of knowledge representations.

10. The computer system of claim 1, wherein the knowledge module distinguishes context with primary context and secondary context, wherein the secondary context is referenced from the primary context.

11. The computer system of claim 1, wherein the knowledge module makes knowledge representations selectively available or non-available according to a selected context.

12. An interface module with expertise functionality for evaluating problems in a main computer system that executes an application, wherein the inference module is adapted to process problem related data with knowledge representations to identify solutions and the inference module distinguishes problem related data in context classes.